Question

I'm experiencing random crashes at random intervals.

Jun 26, 2018 9:53AM PDT

Hi all.

I need some help trying to figure out how to fix this issue I'm having. So, basically, my pc freezes and the screen goes gray/brown/red (basically what color is the dominant on the screen at the moment of the freeze/crash) and the sound bugs out as well.

I've tried everything from lowering the temps (they rarely go over 60 degrees and the freeze I experience here doesn't correlate to how a pc would shut down if the temps were high). I've updated my BIOS, all drivers (motherboard, graphics card, everything) and nothing helped.

The thing is, I can't isolate the problem. I was watching a tv show the other day and pc froze (was using BS player). Then, went on to watch 4 episodes of a different tv show (same player) and nothing happened. This also applies to games - some games freeze the pc whilst others don't (and it doesn't matter if the game is heavy on the hardware or not. World of tanks never froze the pc whilst Automation, for example, freezes it all the time).

Additionally, it's been known to freeze whilst watching youtube videos and working in MS Word, as well as while watching South Park online (which is extra weird).

I really need some help because this is causing me a lot of stress as I work over the Internet as well so it's causing me to sometimes even lose the work I did.

All help and suggestions are welcome! Thank you in advance!

EDIT: Intel i5-6500 @3.2GHz

16Gb RAM

Radeon rx 480

GA Z170-HD3

Discussion is locked

Follow
Reply to: I'm experiencing random crashes at random intervals.
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: I'm experiencing random crashes at random intervals.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Clarification Request
BIOS, check. Drivers? How!???
Jun 26, 2018 10:03AM PDT

I've found folk use the Microsoft "Update Driver" button and that's just wrong.

The i5-6500 has graphics so as a test you can remove the GPU and test. This is only a test and only helps in hopefully finding what it is.

So with that out of the way I'd like the following report and detail.

1. A web speccy. I'll share a link how but don't post your web speccy link. just post the trailing letters and numbers so the spam bot doesn't eat the link.

2. The make and model of the Power Supply Unit (PSU.)

3. If running on the Intel GMA alone works.

4. If you torrent, then all bets are off.

- Collapse -
Response
Jun 27, 2018 6:31AM PDT

1. Okay, send me the link.
2. Chieftec GPE-700S EcoSeries (700w) link
3. Can't check this at the moment but will do it if the PSU doesn't seem like the issue
4. No. I have that game on Steam and WoT is standalone f2p

- Collapse -
I can wait.
Jun 27, 2018 8:02AM PDT
- Collapse -
speccy
Jun 27, 2018 8:16AM PDT

Here are the letters and numbers at the end of the link:
YD7dpI3IqORVYLnQZpWPtrJ

Additionally, would disabling the gpu from the device manager do the trick to switch to intel's integrated graphics? Or do I have to remove it from my PC completely

- Collapse -
BRB
Jun 27, 2018 8:23AM PDT

As to the GPU, we unplug it not only to sniff out if it's that but to lighten the load and drop temperatures.

Anyhow, off to read a Speccy.

- Collapse -
Answer
A Speccy reading. For the report at YD7dpI3IqORVYLnQZpWPtrJ
Jun 27, 2018 8:48AM PDT

YD7dpI3IqORVYLnQZpWPtrJ

1. The CPU temp is 41C without much running.
Time to check the cleaning regimen. That is, time to open it up to use the canned air on vents, fans and heatsinks. This work is not optional for those that want to avoid repair counters.

2. JAVA. Unless you know why it's installed, uninstall.

3. https://www.google.com/search?q=GPU_MAX_ALLOC_PERCENT
All I can find is Bit Coin Mining results. If there is mining, uninstall it as it can stress a PC and cause random hard to find issues.

4. Scheduler
28.6.2018 14:00;: MapLibse Tester

WHAT IS THAT? You may want to remove this and the AMD THANK entry.

5. The CPU Vcore looks a little low. Try adding 0.1V to it.
Note: https://en.wikichip.org/wiki/intel/core_i5/i5-6500

- Collapse -
Answer
Jun 27, 2018 9:01AM PDT

1. Done it this afternoon after you responded to my question. Figured it could be dirt and cleaned everything - no change, still freezes.

2. Uninstalled it, have no idea why I had it, could be due to some older software I had that I uninstalled since then.

3. Nope, I don't mine Bitcoin. Could it be that a virus caused that? I did scan my entire system with Malwarebytes and everything it found was quarantined. How can I change these values (if they aren't what they should be)?

4a. I found what it is in the scheduler. It's a process called 'steamwebhelper.exe' and as far as I could see, it's related to improving how Steam works (ingame stores such as Dota and other games that feature it).

4b. When I try to remove the AMD entry, the task scheduler reports 'reading data failed' and I can't see any tasks.

5. Will do this now

- Collapse -
No change
Jun 27, 2018 11:36AM PDT

Did everything you wrote. My CPU core voltage is now 1.224 (temps don't worry me too much, they haven't moved at all since I did this).

Still get crashes/freezes.
Any more suggestions that I could try?

- Collapse -
Answer
The Speccy was fairly clean.
Jun 27, 2018 12:51PM PDT

And didn't have much for me to comment on. Even less now.

At this point I'd remove the GPU and run on the Intel graphics to see if crashing continues.

- Collapse -
Fixed it!
Jun 27, 2018 4:32PM PDT

Okay so this just happened.

I completely removed all AMD drivers from my PC (through their official software) and installed the newest one for my GPU (didn't let Windows auto install drivers). I've been in the Automation for 2 hours and no freezes (used to freeze after max 15mins of playing, never took longer). Even went into the photo mode and took 4K pictures just to strain the GPU as much as I could from inside the game and - no crashes/freezes!

It seems that during my previous cleaning of drivers, Windows auto installed one for the GPU and I didn't even realize it. Or I don't know, maybe it wasn't Windows. In any case, this seems to have fixed my problem.

Thanks for all the help! You even taught me something new about computers (voltages and similar stuff) Happy

- Collapse -
You beat me to it.
Jun 27, 2018 4:54PM PDT

Usually I try the GPU removed test then move to using DDU after we disable Windows Driver updating.

Anyhow, you're fast. Got it done.

Post was last edited on June 27, 2018 5:01 PM PDT

CNET Forums

Forum Info