I've found folk use the Microsoft "Update Driver" button and that's just wrong.
The i5-6500 has graphics so as a test you can remove the GPU and test. This is only a test and only helps in hopefully finding what it is.
So with that out of the way I'd like the following report and detail.
1. A web speccy. I'll share a link how but don't post your web speccy link. just post the trailing letters and numbers so the spam bot doesn't eat the link.
2. The make and model of the Power Supply Unit (PSU.)
3. If running on the Intel GMA alone works.
4. If you torrent, then all bets are off.
I need some help trying to figure out how to fix this issue I'm having. So, basically, my pc freezes and the screen goes gray/brown/red (basically what color is the dominant on the screen at the moment of the freeze/crash) and the sound bugs out as well.
I've tried everything from lowering the temps (they rarely go over 60 degrees and the freeze I experience here doesn't correlate to how a pc would shut down if the temps were high). I've updated my BIOS, all drivers (motherboard, graphics card, everything) and nothing helped.
The thing is, I can't isolate the problem. I was watching a tv show the other day and pc froze (was using BS player). Then, went on to watch 4 episodes of a different tv show (same player) and nothing happened. This also applies to games - some games freeze the pc whilst others don't (and it doesn't matter if the game is heavy on the hardware or not. World of tanks never froze the pc whilst Automation, for example, freezes it all the time).
Additionally, it's been known to freeze whilst watching youtube videos and working in MS Word, as well as while watching South Park online (which is extra weird).
I really need some help because this is causing me a lot of stress as I work over the Internet as well so it's causing me to sometimes even lose the work I did.
All help and suggestions are welcome! Thank you in advance!
EDIT: Intel i5-6500 @3.2GHz
Radeon rx 480