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IM audio problem, post unanswered in Comm. forum?

I regularly communicate with a friend, using the latest version of MSN Messenger and Creative Webcams. Lately, her voice is breaking up and becomes staccato over my speakers. I have given her a new headset, and it works perfectly on her pc with Sound Recorder in her W98se OS. However, still the same problem with MSGR! I have played around with her hardware acceleration and audio settings, with which I am familiar, but with no success. Neither is it my firewall, as I tried with it shut down. We both use DSL broadband and my OS is XP SP2. Any ideas on this frustrating glitch, please?

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