I haven't run into your problem but....... I've been getting the update prompts for quite some time now. I have ignored them, as McAfee did have some problems with the upgrade. Whether or not it has been totally resolved, I don't know. I also have not installed IE7 yet. Personally, I don't trust McAfee support. I don't know how and where you got in touch with them, but I would have had to call India for customer support - not technical. And that would be directly, which I chose not to do. The call would have cost me more than I already pay for their software.
I find it difficult to believe IE7 and McAfee are not compatible. Although, I wouldn't be surprised to hear otherwise. They may have made some blunders in the past, but this one I very much doubt they would make. I've looked at McAfee's forum and have yet to see one post regarding this issue. Even though IE7 was released only a couple of days ago, I think if it were a problem, the forum would be flooded with threads about it. My guess is that it has all to do with the upgrade and nothing to do with IE7. Just my opinion.
If it were me, I'd be concentrating on getting your VirusScan back. You never mentioned which version you originally had, or which one you've tried to upgrade to. If you feel it is due to IE7, no doubt you will see some posts at their forum. (There are some though, about upgrade failures, which may help.) Additionally, Grif.. our resident ''McAfee Maniac'' (:)).. might see this and give his input.
The link to McAfee's Forum:
Best of luck with it..
Today I was prompted via the auto-update program, to update my McAfee virus software. I ran the update and it failed. Not only did it fail, but it removed the previously installed version of the virus protection software leaving me without protection. I re-booted and tried the install again. No luck. I contacted McAfee support and after several minutes of questions, they asked which browser I was using. I told IE 7, which I upgraded to yesterday. McAfee told me that IE 7 was not yet supported. So now I'm left without the virus protection that I paid for. Their only advice was to uninstall IE... right.
I wish their auto-update program would have checked for compatibility first. It's not like the release of IE 7 should have surprised anyone. I just don't understand how they failed to get in front of something like this, if in fact it is an issue. IE is so widely used and obviously any virus protection software must communicate with the browser.
Anyone else run into this problem?