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1. This article [Q316894] is part 1 of a series of four articles that explain how to troubleshoot Internet browsing issues in Microsoft Windows, covers the following topics, and provides a hyperlink for the remaining series:
a. I get a message saying "The page cannot be displayed."
b. Web pages don't "show pictures" or play sound.
c. My browser doesn't start at the page I want.
Note: First, just be sure you have no utilities which has been installed to lock the home page
? "HijackThis" is a general homepage hijacker, detector, and remover which you may be using, (Config, Main, Below URLs will be . . ).
? "Spybot Search&Destroy v1.3" has a lock (Tools, IE tweeks, middle box check).
d. Web sites don't remember me.
e. I get a message saying You are not authorized to view this page.
f. I need to view a Web page when I can't go on line.
g. Internet Explorer crashes - Download and use "IEFix" - a general purpose fix for Internet Explorer (Win 98/ME/2000/XP):
(1) Registers Urlmon.dll, Mshtml.dll, Actxprxy.dll, Oleaut32.dll, Shell32.dll, Shdocvw.dll, [Q281679].
(2) Refreshes Internet Explorer using IE.INF method. Note:
? "Unable to Install Internet Explorer 6 on Windows XP (Q304872)"
? "How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q318378)"
(3) Initiates "SFC /Scannow" (Win2K&XP), [Q310747].
2. You may not be able to log on to a Web site or complete an Internet transaction after you install the 832894 (MS04-004) security update. For example, when you submit your user name and password to an SSL-secured Web site by using a form on a HTTPS Web page, you may receive an HTTP 500 (Internal Server Error) Web page. This problem may occur after you apply the 832894 security update (MS04-004) or the 821814 hotfix on a computer that runs WinXP, W2K, ME, or Win9x, [Q831167."
3. The article [Q325192] discusses and describes know issues that may occur after installing certain Updates to Internet Explorer or Windows. Please review the content of this article to see whether the described issue you've reported could be linked to anything there.