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ie won't run and laptop restarts after shutdown

Hey - recently I've been having some problems with this new laptop which is running xp professional. The first thing I noticed was that internet explorer stopped running - I would double click it and absolutely nothing happened at all. I've tried checking all the settings in internet options, scanned for spyware and adware with Search & Destroy and Ad-Aware, checked for viruses with a free Panda trial thing and AVG Antivirus. Panda DID detect Sasser I think, and removed it - my AVG hadn't detected it, even though when I downloaded a file by mistake, it told me the file was infected with a virus and I should scan my system.. I did and it found nothing. I'm guessing that's the one Panda found though.
But Internet Explorer just won't run at all - I've gone to the task manager to look at the processes, and it doesn't appear on the list of processes when I try and open it - or iexplorer.exe pops up on the processes for a milisecond and then disappears before the program opens. I have no idea why it's happening, but someone sent me Mozilla Firefox which works..I'd just like IE to work too.
But now I have a 2nd problem.. the last three nights, when I've shut down my computer in the way I always do, it turns off .. and then spontaenously restarts a few seconds after it's switched off!! So I have to turn it off by holding down the power button. I have no idea why these two things are happening but I'd really like some information/help!

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Re: ie won't run and laptop restarts after shutdown

In reply to: ie won't run and laptop restarts after shutdown

I'd call this new laptop in NOW. You don't want to delay and end up paying for an out of warranty repair.

If you caught Sasser, then all that means is you have to research why you caught it. A new laptop should not catch that old worm.

Bob

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Re: ie won't run and laptop restarts after shutdown

In reply to: Re: ie won't run and laptop restarts after shutdown

The laptop worked fine for the last (first) month though Sad My last laptop from england died bit by bit and piece by piece thanks to me treating it roughly, spilling coke on the keyboard a number of times and other things.. but this one's fine apart from the ie problem, and I can't take it back to england just to fix it :/ Has to be another way

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Re: ie won't run and laptop restarts after shutdown

In reply to: Re: ie won't run and laptop restarts after shutdown

It's still amazing that such a new machine would catch Sasser. Are you being good and installing an Antivirus and firewall? Some don't feel the need till they crash multiple times.

In closing, it's a sad story I read if you have a new laptop and no warranty. Maybe you can try deleting all the partitions and restore the OS? Don't connect to the internet till you get the antivirus and firewall installed.

Bob

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Re: ie won't run and laptop restarts after shutdown

In reply to: Re: ie won't run and laptop restarts after shutdown

Nah, I do have a warranty. I have AVG Antivirus, HAD Norton but kind of got rid of it in a fit of rage because it was so useless and constricting, I could put it back though, and I have the free Zonealarm firewall. I'm not /sure/ it was sasser, it might've been another virus but Panda supposedly fixed it..

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