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IE problems

by baddkarma33 / March 17, 2004 12:00 PM PST

hi, for some reason i seem to be having problems with my internet explorer in general. my home page is yahoo, and often times it will not load the pages and i will get the "page cannot be displayed" error. if i refresh my browser, things usually are back to normal and i can view the url's i type in. however, this has become quite an annoyance. has anyone else had this problem? the only software i installed recently was the service pack for my windows xp profressional update. any help would be appreciated. thanks

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Re:IE problems
by Cursorcowboy / March 17, 2004 8:37 PM PST
In reply to: IE problems

The article "Troubleshooting Browsing Error Messages in Microsoft Internet Explorer" describes the steps you can use to troubleshoot the following error messages:

a. The Page Cannot Be Displayed.

b. Internet Explorer cannot open the Internet site Web address. A connection with the server could not be established.

c. The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

d. Cannot find server or DNS Error.

e. An internal error occurred in Windows Internet extensions.

Note: If you don't find anything relevant, step-back to the main page titled, "Internet Explorer Support Center" and start on another item.

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Re:IE problems
by Grif Thomas Forum moderator / March 17, 2004 11:45 PM PST
In reply to: IE problems

badk,

Have you tried installing the newest Java from Sun?

If you don't have it installed (there will be a "java" icon in Control Panel, then you can download and install it for free from the link below. The new Sun version of Java usually helps fix any problems that may have been made by Microsoft's lack of a Virtual Machine, which can occur with the Windows XP Service Pack 1a:

Sun Microsystem's Java Virtual Machine

Click on the link above to access the download page. Scroll to the "Download J2SE v 1.4.2_04" section in the middle of the page, then click on the "Download" link to the right of "32-bit/64-bit for Windows/Linux/Solaris SPARC
32-bit for Solaris x86" and below the "JRE" heading. (Java Runtime Environment) You can also check out the installation instructions in the links from that area. After clicking on the "download" link, you'll need to "accept" a license agreement, then you'll be taken to a download page. There are two options for the "Windows" installation. I prefer the full "Offline" installation which will download a 14 mb file to your desktop. It's a larger file but you can save the download for use at a later time, if necessary. Once it's downloaded to your computer, scan it for viruses if you wish, then shut down all background programs including your antivirus and firewall, then double click on the file to install it. Follow all the prompts and restart the computer after it's installed.

Hope this helps.

Grif

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Re:Re:IE problems
by baddkarma33 / March 21, 2004 4:24 AM PST
In reply to: Re:IE problems

thanks for the update grif, i updated from version 1 to 2, but still doesn't seem to work.


cursor, i tried everything on the help page, and zilch happened. thanks for the info anyways.


oddly enough, i seem to have the problems with any sites yahoo owns or when i try to navigate away from yahoo. the page cannot be displayed error only occurs when i attempt checking my mail, using the search engine, etc. any other references or tips?

any help is greatly appreciated.

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Badk, There Is NO 'Windows' XP SP2 Released Yet....
by Grif Thomas Forum moderator / March 21, 2004 9:52 AM PST
In reply to: Re:Re:IE problems

Although "WINDOWS XP" SP2 is in "beta", currently, you can only install SP1 at this time. (Unless, you're a beta tester, or a MVP for Microsoft.)

If you're talking about "OFFICE XP/2002 Service Pack 2", there is already an OFFICE XP Service Pack 3 available. (You can determine which Service Pack you have installed by opening Microsoft Work, click on "Help", then upper left, choose "About Microsoft Word" and you can check the Service Pack version number at the top of the Window.) If you don't have SP3 installed, you might try installing it from the link below:

http://www.microsoft.com/downloads/details.aspx?FamilyID=85af7bfd-6f69-4289-8bd1-eb966bcdfb5e&displaylang=en

Hope this helps.

Grif

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Re:Badk, There Is NO 'Windows' XP SP2 Released Yet....
by baddkarma33 / March 21, 2004 10:28 AM PST

grif-

sorry for the mixup. i meant to say i installed the java plugin from 1.4.0_01 to 1.4.0_02. i also installed the VM you gave me the link to. still i got nothing. any yahoo-orinted pages still refuse to load unless i press refesh repeatedly. i also used the recommended spyware detectors on this site and after the sweep complications still occurred.

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Re:Badk, There Is NO 'Windows' XP SP2 Released Yet....
by baddkarma33 / March 21, 2004 11:46 AM PST

grif-

sorry for the mixup. i meant to say i installed the java plugin from 1.4.0_01 to 1.4.0_02. i also installed the VM you gave me the link to. still i got nothing. any yahoo-orinted pages still refuse to load unless i press refesh repeatedly. i also used the recommended spyware detectors on this site and after the sweep complications still occurred.

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Re:Re:Re:IE problems
by Cursorcowboy / March 21, 2004 8:52 PM PST
In reply to: Re:Re:IE problems

1. Click Start, Search, All Files and Folders, More Advanced Options, enter a check in Search Hidden Files and Folders, Search System Folders, and Search Subfolders. Type ie.inf in All or Part of the File Name box, select C: in the Look In drop-down menu or the letter of the hard drive containing the Windows folder, and then click the Search button. Find the file labeled ie.inf in the result pane. Right-click this file and then from the context menu, select Install.

2. The article [Q304872] states that when you try to install IE6, you may receive an error message that can occur if it has already been installed and the installation package does not contain any new customizations -- a customized versions of Internet Explorer 6 that was created by an Internet service provider, Internet content provider, or a corporate administrator that is installed instead of the default browser.

3. "How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q318378)."

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