Hi everyone,i hope you might be able to help me with a little problem. Ive just installed IE 7 on my friends laptop & everything is fine apart from i havent got the glassy look & hidden menu. It looks just like IE 6 but when i check in the 'about IE' it comes up as IE7 & microsoft is recognising it as IE7 too..Ive rebooted a few time but nothing changes. Its a medion laptop running xp sp2. Id really appreciate any suggestions,thanks.
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IE 7 problem
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26 Posts
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i got waylaid..the new browser doesnt have that glassy look & is still green instead of blue. However the direction arrows are now circular instead of the old ones. Maybe its something daft that ive overlooked..Ive passed the verification over at microsoft but keep getting an error message 0x08024001d when i try to check for updates.
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Maybe a clue but that's been typo'd.
Tell about the video card, drivers, RAM and such. Microsoft turns off some video effects on small memory video cards, etc.
Bob
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when i went to troubleshoot it that error code wasnt one of the codes listed. At the moment i cant tell you a thing because its froze.The auto updates was in the task bar saying i had updates ready,when i clicked the ikon it told me there was a newer version of IE7 so i clicked on that & it seemed to be downloading the whole thing over again.On reboot i can move the mouse but when i click on anything its unresponsive. Its a 20GB hard drive but thats all i can say at the moment Bob.
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stuck at 10.50pm,i think il have to turn it off at the switch coz i cant get into the task manager either using ctrl,alt & del.
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hopefully i can retry to intall IE7. I have it & havent had 1 problem so far,this is the first time ive come across one.
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although restore points have been made today,after doing the system restore it says your computer did not successfully restore? does anyone know why that would happen? when i use IE it seems to duplicate itself & i get an error message 'windows cannot find (null)' anyone heard of that?
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i had a quick check on google & microsoft,il check your link & see if i can sort it. I disabled the firewall but it still wouldnt restore. Ok il check that link now,thanks for that by the way..
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which is to double check i havent picked up anything nasty.Earlier i did a housecall scan which picked up 6 spyware/grayware but it also picked up MS05-045
MS05-047
MS05-048
MS05-049,050,051,053,002 but said there was no info on them & they should be removed manually which i havent done because i was waiting till id checked out all the info on said items.
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infected with w32 porndialler.cc (trj)maybe thats why ive been having trouble downloading some of the microsoft stuff as defender downloaded with an error.
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theres no trace of IE7 in the add/remove programs so i cant uninstall it,all the updates seem to have dissapeared too & it wont restore? Theres kernel32.dll/system32
winsock.dll/system32
winsock.dll/system32 in the quarantine chest. Everytime i type an address into the browser it gives me the error message 'cannot find null please make sure you typed it correctly' then the pages seem to duplicate & my tool bar gets full. I think there is a micro virus but nothing will pick it up. Does anyone have a slightest clue as to whats causing this or how to fix it,anything would be appreciated 
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1.) Infected system restore points could very well be why you cannot restore your system. Right-click My Computer, select Properties, select The System Restore tab, and disable System Restore on all drives. This will purge all restore points, thereby deleting the malware which cannot be removed using most antivirus software.
2.) With System Restore still disabled, run Ewdio and then the Webroot SpySweeper scanner. The Webroot scanner will not remove malware, but it will check-up on Ewido to make sure it got everything it should. Also make sure you run TrendMicro's online scanner HouseCall again afterwards.
3.) MS05-049 and the others refer to Microsoft vulnerability reports...known security flaws which should be patched. It doesn't make sense that HouseCall would identify them as things to be removed, but it may be detecting that you do not have the appropriate patches/updates installed.
4.) Based on the files you listed as being in quarantine you will need to click here to download/run Winsock XP Fix, which will repair your internet connection.
5.) Insert your Windows XP CD, go Start->Run, and then type in SFC /scannow (with the space). That will replace any corrupt or missing system files, another issue indicated by the quarantines list you gave.
6.) Download a fresh copy of Internet Explorer 7 and install it.
7.) To to Windows Update and download the latest releases.
8.) Go back into System Properties and re-enable System Restore.
There are several things that could go wrong, so if something does happen report back telling us what the last step was that you completed successfully and exactly what happened. It may take a little more work, but you can recover from this...just stick with it.
John
P.S. The likely cause of all of this is a malware infection which corrupted system files, thereby preventing Internet Explorer 7 from installing correctly, which complicated the issue a little bit.
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Im going to do all the things you listed but just before i do can i just give you this info from the event viewer. It seemed a lot was going on in a very short space of time.
WARNING the browser was unable to retrieve a list of servers from the browser master (my pc's name here!)on the network\device\netBT_Tcpip- followed by the registry number..error 0821 then
ERROR The name workgroup..1d could not be registered on the interface with ip address 192.168.etc-the machine with the ip address (mine) did not allow the name to be claimed by this machine.error 4321.Then..
the browser was unable to promote itself to master browser. The computer that currently believes it is the master browser is (mine again)??
I have no idea why my computer comes into the equasion,im on a wireless adapter but still had no idea that my pc would have anything to do with it when i tried to download IE7 onto my friends laptop?
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My guess is that that will be cleaned up by using SFC and Winsock XP Fix in my above post. The thing to keep in mind is that both your computer and his computer are connected to the same network, linking them. Be sure your computer has adequate firewall and antivirus protection...it is possible for the malware to spread from his computer to yours as long as there is a connection between the two. You may even consider disconnecting yours for the time being as a safety precaution, instead connecting the router directly to his system.
Let us know how it goes.
John
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Installing Firefox would not address the malware infection, corrupted files, or missing updates, nor would it fix Internet Explorer. There's also a good chance you would suffer connection problems using it as well. You really do need to go through the process I described above the resolve all of the problems on that computer.
John
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there for a minute. Ok il go try & sort this out,thanks agian,il let yo know how it goes..
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i dont have the windows xp cd. Will i still be able to use the winsock utility?
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Many pests can require a repair using the XP CD or the restore CDs.
How did you end up without said CDs?
But I've used the WINSOCKFIXXP program without needing said CDs. It doesn't matter since a hijacked WINSOCK is a devilish issue.
Bob
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which he bought from a friend but not with the cd's unfortunately. Ive just downloaded webroot to see if that can weed out any pest before i try the winsock fix. So i would be able to use it without the xp cd's Bob?
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I'd stop doing ANYTHING to this laptop until a disaster plan is in place. Let's say some pest detects you trying to eject it and executes it's doomsday procedure to wipe the drive clean.
Are you ready for this?
If not, get ready.
Bob
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something like that to happen but all i can do is pray that it doesnt for the time being. But wipe the hard drive! OMG! I think they know im onto them already..At the moment im hesitant about stopping system restore incase the worst happens,im dammed if i do dammed if i dont..so im trying to take this step by step for now. Im doing a scan with webroot at the moment,then after that dunno yet? somethings amiss though because since ive come back on line ive had numerous attempts of access but the firewall isnt letting whatever it is through. After the scan im going to phone my friend to tell him the situation & see if he wants me to continue with the winsock fix..thanks for the warning..
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would it be at all possible to restore the registry back to the way it was before this happened by using the backup from ccleaner & if so would that not help anyway?
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CCleaner only backs up the entries it is going to delete, not the entire registry, so that would not do you any good. In addition, it does not address the missing/corrupt/infected system files that need replaced. You really do NEED that Windows CD. Without it you cannot use SFC (step #5) or perform a repair installation (which is what you'd need to do if the process failed).
Make sure you run the scan with Ewido and give HouseCall andother swipe, but when you call your friend have him call the friend he bought the computer from and request the CDs. If he does not have them have your friend contact the laptop's manufacturer and see if he can order a set of CDs for a nominal fee. Be sure to let him know that at this point you can remove the pests for him but without those CDs you cannot repair all of the damage to get him back up and running like before.
John
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Ive read so many articles on the problem but every one says it could be this or it could be that,and being such a novice & shaking in my boots at the thought of a wiped hard drive ive taken the cowards path & installed mozilla,& BOY I LUV MOZILLA! because its not having the problems that i encountered with IE7. Im still continuing with the AV & spyware scans & will certainly follow the rest your advice too but at least i can take a breath & a sigh of relieve for the moment now that ive got a working browser back. I know theres still some pests in there that havent been caught & dealt with & that they are in the system files which now may be corrupted. These cd's are worth their weight in gold & il tell him the situation & that it'l probably get worse,some strange things have been happening so i know they know im onto them. Also weird how ive had so many access attempts on my pc while having this laptop hooked up? Ok back to defending the cause! Thanks so much for your help,Bob too,ive SO appreciated having someone here to help me through this hell! 
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