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Ice maker freezes over

My Samsung refrigerator has a 5 year service agreement. I have had 3 service calls and 3 new ice makers put in......they all fail! It is too dangerous to use a hair dryer...hence no ice! I called Samsung and talked to a case manager and was told they would sent out yet another service repair person. Now I get an email telling me that the repair was cancelled!! Samsung does not stand behind their products!!

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