Computer Help forum

General discussion


by MonKen / December 14, 2004 4:22 AM PST

I just recently got the virus, I-Worm/Wurmark.A. I see there was another message about this, I tryed the suggestion and it did not work for me. I got the virus through an email as well. I have windows XP, and AVG 6, which will not remove it. If anyone has any suggestions for me they would be very much appreciated. Thank you very much.

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go here
by TONI H / December 14, 2004 5:25 AM PST
In reply to: I-Worm/Wurmark.A

and do an online scan for free and see if housecall can get rid of it for you (click on clean before running the scan) On the right is a Free online PC Scan button......

I suspect that AVG would also be able to clean it for you if you go online and get the latest update for it...perhaps you don't have that setting for auto updates configured?


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More Info For Cleaning The Virus
by Grif Thomas Forum moderator / December 14, 2004 7:08 AM PST
In reply to: I-Worm/Wurmark.A


In addition to Toni's good instructions, please tell us the EXACT name of the infected file and the location of the file. (What's the folder path to the file..)

When using Windows XP, IF the file is in the "Restore" directory, you'll need to temporarily disable "System Restore" using the instructions below. After disabling System Restore, then restart the computer into "Safe Mode" and run a full system scan with AVG. You might be able to delete the infected files that way:

How To Disable System Restore

How To Start In 'Safe Mode'

After the infected files are removed, then "re-enable" System Restore by reversing the procedures above.

Hope this helps.


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