or at least check their refund policy or that from whom you purchased the product. Your credit card company tends to only be a resource if you do not receive an acceptable response from your first lines of contact. They are your last hope and not first. When I've had to do this, my credit card company wanted evidence that I had properly approached the seller, was within their stated terms and that they had refused support for my claim. The credit card company may also contact the merchant to verify the details of the transaction. This is because the credit card company also has a vested interest in customer satisfaction. They don't want to accept charges from merchants who cause trouble to them. It costs them to deal with shady operations so credit card companies don't want their business either. Go to the purchase place first and the credit card company as a last resort. Good luck.
When you'd like a Refund for a program you bought, Do you contact your credit card bank first, and do they authorize you to go ahead an uninstall the program? Or do you have to wait for your next monthly statement?