Question

I simply don't know what to do, huge freezing problem!

Hello,
I am Julekpl, and I have a very bothersome problem. I have a dell xps L702x running windows 7, intel i5 processor @ 2.40GHz, 8GB RAM. This has been going on for about a month, and I have no idea how it started. My computer is constantly freezing and nothing after the freeze works, so I have to manually boot. I have re-installed windows 7 over 15 times this week, and I have used the format drive option when using my windows instal disk. It seems that whenever I use the internet, whether it is IE no add ons, or Google chrome, it freezes sometimes after 2 minutes, sometimes after 15. Also whenever I watch a downloaded movie for about 2 minutes it freezes as well. Sometimes when I am loading a page online, and I move the cursor it freezes as well. The only time it does not freeze is when I am using microsoft word, and other offline tasks (except any media player). It is not a virus nor any malware, and I am beginning to think it might be Kernel related, but I AM NOT AN EXPERT AND I AM NOT GOOD AT COMPUTERS. Safemode does not provide me sanctuary from the freezes as well. The only things I have installed on my computer are dell drivers, and All of the windows updates available for my computer. I do not have any drivers with the yellow exclamation marks in driver manager either.

Any thoughts? Please help!

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Comments
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Answer
Just a few.
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reply

1. I have chatted and called them. They say my laptop's tag number does not exist in their system, and so they cannot provide me with accurate help
2. My air vent is on the side and nothing is blocking it, I have cleaned it recently
3. I have seen this article already. The guy's problem with his freezing was that he got an error message, and I don't.

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It's clear to me

You need to correct the service tag issue or the result will be you won't buying Dell again (my bet.)
Bob

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Answer
What is this "downloaded movie"? Torrents? Ouch.

We know that's not good. We've seen too many rootkits, boot infections too. Also, the EXACT MODEL IS UNKNOWN.

It sounds like a clear warranty issue unless you are using torrents.
Bob

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well the movie was downloaded from a torrent, but I try to play it from a pin drive

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Sadly.

Most movies from torrents put you into an unsupportable position. I'm sure you know what happens when you take it to the shop counter and show them this.

These forums are also unhelpful about such content except to comment about what we see come in along with the torrents.
Bob

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