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Question

I need suggestions to fix my laptop!

by Zaidizest / November 9, 2014 3:50 PM PST

Hello everybody! I've got a windows 7 home basic which worked fine until I downloaded different VPNs etc. my computer is infested with viruses and stupid software that won't uninstall I need your help what should I do make my computer brand newish should I get a wincleaner or any software. Should I format my laptop?

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All Answers

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Answer
Re: laptop
by Kees_B Forum moderator / November 9, 2014 4:06 PM PST

I'd find out how to go back to factory conditions. That's different for each maker and each version of Winodws. Usually it's one of 4 things:
1. Boot from a recovery partition
2. Boot from a recovery disc that came with the laptop
3. Boot from a recovery disc you made yourself
4. Boot from the Windows disc, later install the drivers from a 'drivers and utilities' disc.

Kees

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Answer
Check the security forum and follow "sticky"
by Willy / November 9, 2014 9:18 PM PST
http://forums.cnet.com/spyware-viruses-security-forum/

The above link will provide more direct help on your quest. Find the upper most post, called the sticky and read the help guide or suggestions, clues, hints to resolve your problem. While, you posted some of your problems, DETAILS matter as in explain as best as possible what all your issues are and what you have already done. Kees has also suggested you *may* need to fall back on the old recovery or restore process should nothing seem to work or it gets too complicated. depending on the severity of your problem, if you can't resolve it or it gets too involved, then allow a pro at it, because continued apps to fix a problem may deepen the problem. This is now all on you to decide. good luck

tada -----Willy Happy
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