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General discussion

I need some router help

Nov 9, 2004 2:54AM PST

Hey everyone whats up I'm gonna start off with I dont know much about computers so bare with me. OK I got a LINKSYS wireless-B broadband router model BEFW11S4 amd basicly I just cant get it to work. I've email LINKSYS a few times about it but its still not working. The best I can do to explain whats happening is right now when I hook up my router I get no internet on either computer. At one time I actually had the router hooked up to the main computer and I could get the internet on it but still nothing on my laptop. By the way if it makes a difference I pick up another cable so I wouldnt have to go wireless but that did'nt make a difference. As you can see here my main problem is not being able to explain whats wrong with it. Does anyone have any ideas at all.

Discussion is locked

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Re: I need some router help
Nov 9, 2004 3:06AM PST

To make matters very odd, some ISP's require a waiting time as your new PC with it's new NETWORK CARD and "MAC" address registers. You can't just plug in this linksys and it works. Your post didn't tell if you supplied the Linksys with your logons, DSL, or if you CLONED THE MAC ADDRESS so it will just work right away.

Sorry, but the downside of these network things is we get to learn about networking or pay someone to do it for us.

If you come to these forums we get to go back and forth to build up the needed knowledge or find out what you did.

In closing, a really nutty thing is a new Linksys may require a FIRMWARE upgrade before it will work. Also, the new boxes I see have Wifi disabled by default. You didn't tell if you enabled it.

Bob

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Re: I need some router help
Nov 9, 2004 3:40AM PST

Heres what I have done so far and the effects. When I hooked the router up first no internet on either computer. Next I changed the MAC address and I had the internet working fine on the main computer only, still nothing on the laptop. Next I updated the firmware and I was back to getting nothing on either of them. Since then I reset the router so i'm back to square one. Heres stupid question where do I find the mac address on the computer, I managed to find it once but that was a couple months ago now I cant find it anymore.

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No OS noted.
Nov 9, 2004 5:32AM PST

Again, the lack of information stops me cold. If you want me to help you find the MAC address on your PC, this I'll have to know its a PC and what OS.

For windows XP, I open a command window (aka DOS) and type IPCONFIG /ALL The physical address is listed and if that's the machine I had on the direct connect, I use that MAC address for the Linksys to speed it along.

Again, think that I don't know anything about your setup.
Also, you didn't answer my questions so this will go very very slowly.

Best of luck,

Bob

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Re: I need some router help
Nov 9, 2004 7:48AM PST

Hey BOB I cloned the MAC address and so far thats all I did I have'nt touched anything else Anyway I'm in the setup and I got firmware version 1.50.14 I dont know if you knows this is the right one or not. This whole setup page looks a lot different than the last time I was in here. Would it be better if I told you what I see on the screen or do you already know and what I should change.
Heres some more info I'm using windows xp my ISP is sympatico and our internet is'nt dial up but it comes from the phone jackI think its called DSL
I dont know if this gives you more of an idea what I'm dealing with.

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I don't know Sympatico DSL. But...
Nov 9, 2004 8:17AM PST
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Re: I don't know Sympatico DSL. But...
Nov 12, 2004 12:31AM PST

I've been screwing around with it amd reading some info over at linksys the past couple days but I cant get anything to work with PPPoE. The only way I can just get my main computer to work is by using obtain ip automatically and clone my MAC adress. So with sympstico do you have to use PPPoE for the internet connection type. Another question if I clone my MAC address and use obtain an IP automatically is there anything else I shoud change.

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Again I don't know your Sympatico DSL
Nov 12, 2004 1:38AM PST

Can you help me with some URL about setup for your system? I may be able to re-interpet it for you.

Also, my last dlink would not do PPPoE until I updated its firmware. Wish people didn't have to do that.

Bob

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Re: Again I don't know your Sympatico DSL
Nov 12, 2004 3:14AM PST

OK sorry I read the post from askmarvin and I did'nt know if that ment everyone with sympatico had to use PPPoE. I'll try to copy and paste what it says in the basic setup help.


The Basic Setup screen is where basic configuration is performed.Some ISPs (Internet Service Providers) will require that you enter the DNS information. These settings can be obtained from your ISP. After you have configured these settings, you should set a router password from theAdministration->Management screen.

Completing the Internet Setup section is all that is required to set up for your specificISP. Please look at the table below to configure the Router for your Internet connection.

Internet Connection Type
This is the Router's Internet IP Address and Subnet Mask assignment, as seen from the Internet.

The following are Internet Connection Types :

If your ISP is running a DHCP server, select the Obtain an IP automatically option. Your ISP will provide you with an IP address. Your ISP may require you to fill in both the Host Name and Domain Name fields. If your ISP requires MAC address validation, this can be done from the Setup -> MAC address clone screen.

If your ISP provides a static or fixed IP address, Subnet Mask, Gateway and DNS setting, select the Static IP option.

If your ISP provides a PPPoE connection, follow the configuration steps below:

Enter your User Name and Password.
Check the Connect on Demand or Keep Alive option.

If your ISP provides RAS (for SingTel)connection, follow the steps below:

Enter your User Name and Password.
Select your RAS Plan. For example, a 512k user should choose 512k Ethernet.
Check the Connect on Demand or Keep Alive option.
SingTel Magix uses Alcatel Remote Access Service (RAS) as the main method to authenticate their ADSL servers. This method uses TCP port 5555.

If your ISP provides a PPTP connection, follow the steps below:

Enter the IP Address, Subnet Mask, and Default Gateway Address
Enter your User Name and Password.
Check the Connect on Demand or Keep Alive option.
If your ISP provides Heart Beat Signal connection, follow the instructions below:

Enter your User Name and Password.
Enter your Heart Beat Server address.
Check the Connect on Demand or Keep Alive option.
You need to fill in both the User Name and Password fields, as directed by your ISP.

You can also select the Connect on Demand option for automatic connection. After you select the Connect on Demand feature in the status screen, the connection will be disconnected if it has been idle for a period longer than the Max Idle Time setting. If you check the Keep Alive option, the Router will always try to keep the line connected.





Optional settings allows you to enter the Host Name,Domain Name, and MTU. These settings may not be required for all ISP. Below areoptions you for your settings.

Host Name
Enter a name for the Router. Some ISPs may require this information. This is used by some who get an IP address automatically from their ISP. For most users, this is not required.

Domain Name
Enter a name for the domain. Some ISPs may require this information. This allows some users who get IP address automatically from their ISP.For most users, this is not required.

MTU
Select Disable toturn off MTU. Select Enable to manually set the MTU size.Enter an appropriate size; check with your ISP for more infromation. Manually setting the MTU is not required by all ISPs.




The Network Setup section lets up set up your local network IP address andyour DHCP Server.

LocalIP address
Enter the Router's IPaddress. This iswhere you can change the IP address. For novice users, it is notrecommended to modify this setting.

Subnet Mask
Enter the Router's Subnet Mask. For novice users, it is notrecommended to modify this setting.




The Network Address Server Settings section is where you canconfigure your DHCP (Dynamic Host Configuration Protocol) server. This willautomatically assign the IP address for each computer connected to theRouter. By default, it is set to allow for 50 computers.

LocalDHCP Server
Enable the DHCPserver if you want the router to automatically set the IP address for eachcomputer. Select Disable to manually assign an IP address to each computerconnected to the Router.

Start IP Address
Enter the IP address to start assigning an IP address via DHCP.

Numberof Address Enter the numberof computers to assign IP address
DHCP Address Range This will display the range of IP addressassigned in your network.
Client LeaseTime Enter the number of minutes to keep theDHCP address leasebefore it expires. If you leave this setting at zero, the lease time is one day.



Enter all the values and click Save Settings to save the data. You can test these if settings are correct by connecting to the Internet. If you are using a Cable or DSL modem, reset your modem now.

Note: If your network is already running a DHCP server, you should disable the Router's DHCP server function in order to prevent possible IP address conflicts.


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For most users, the default values for the Router should be satisfactory. TheRouter can be used in most network environments without changing any of the values. Some users will need to enter additional information in order to connect to the Internet through an ISP (Internet Service Provider) or broadband (DSL, cable modem) carrier.

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I don't know your Sympatico DSL
Nov 12, 2004 6:05AM PST

"If your ISP is..."

Yes, I know all the possible setups, but we need to know yours. Maybe you have the URL (website) of your ISP that I can read?

Bob

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Re: I don't know your Sympatico DSL
Nov 12, 2004 7:11AM PST
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This Aliant Sympatico DSL is hiding the information.
Nov 12, 2004 9:08AM PST

I read a dozen pages and nowhere ... So now that we know it's ALIANT (that's a clue I didn't have before) http://nslug.ns.ca/pipermail/nslug/2003-November/005990.html points out it is indeed PPPOE. As such you need to configure your router to login that way.

But if you read that again, then it's NOT PPPoE and just a simple DHCP, but my guess is with a twist (always a twist). http://groups.google.com/groups?hl=en&lr=&threadm=P2l2c.111194%24IF6.3489171%40ursa-nb00s0.nbnet.nb.ca&rnum=1&prev=/groups%3Fq%3Daliant%2Bdhcp%2Bsettings%2Blinksys%26hl%3Den%26lr%3D%26selm%3DP2l2c.111194%2524IF6.3489171%2540ursa-nb00s0.nbnet.nb.ca%26rnum%3D1 is another setup showing JUST DCHP...

I'd try that..

Bob

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Re: This Aliant Sympatico DSL is hiding the information.
Nov 12, 2004 10:28AM PST

They wont make it easy will they I'll give both of them a try I also emailed aliant about it so maybe they might have something worth while to say. So who would be my ISP sympatico or aliant. By the way Bob man thanks for your help I really do appricate it more than you know. Right now I'm getting my own website ready well its basicly ready now but I'm holding off a bit because I got to have my router working first.

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Re: This Aliant Sympatico DSL is hiding the information.
Nov 14, 2004 3:17AM PST

Hey BOb whats up man Linksys finaly replyed to my email it only took a week but this might actually have been worth it. They told me to use they're new easy connect apparently it configures your router for ya. Anyway before you get into it you got to turn off firewalls we got XP theres one in there and we got Norton Internet security do you have any idea how to go about turning these off. The norton security the best thing I came across was uninstall that should do the trick but for windows XP I have'nt got a clue wear to find it.

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Well discussed in the XP and Security Forums.
Nov 14, 2004 5:41AM PST