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Question

I need help!

Sep 15, 2015 11:14AM PDT

Alright, ever since I downloaded Black Ops 2 on steam my PC just starts crashing and rebooting. I thought that it was just because of the game and I started playing other games and they started crashing as well. I am very frustrated and I have looked it up and everyone has different answers. Could someone help please? It is a new build mind you. Here are my specs:
Intel Core I7 4790k (stock fan)
EVGA NEX 650G (power supply)
GTX 980
Fatal1ty 797 Killer (motherboard)
32 gb of RAM


Went into the event viewer and all it said was "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Also my temperatures are normal so I don't think that is a problem (peaking at about 50 C)
Tell me if you need any more information.

Discussion is locked

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Answer
Re: crash
Sep 15, 2015 11:20AM PDT

From what you say I understand you think it's a software issue. So go back to factory conditions and see if it still crashes. Choose a game that doesn't need steam to experiment.

If you can reproduce it, and bought this a gaming PC, it seems a warranty case.

Kees

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Answer
+12V1@20A, +12V2@20A, +12V3@20A, +12V4@20A
Sep 15, 2015 11:29AM PDT

Your power supply is the loathed Quad Rail PSU. Each +12V rail is 20A so to keep safe we want to never exceed 50% of that rail.

This gives a safe 120 Watts of power to say a video card. Let's check out that 980.
http://www.tomshardware.com/reviews/nvidia-geforce-gtx-980-ti,4164-7.html notes a peak draw of over 400 Watts.

This is simply a warranty issue you need to take up with the machine's maker. It never should have been offered.

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How do I fix?
Sep 15, 2015 11:36AM PDT

So how should I fix it? Get a different PSU? I am very new with computers and I didn't really understand most of what you said XP Sorry.

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Re: very new with computers
Sep 15, 2015 11:50AM PDT

Then it would have been better to buy a ready-made gaming desktop with 1 or 2 year warranty, in stead of buying the wrong stuff yourself.
If it was made for you (you didn't really tell): have it fixed under warranty.

It's a new PSU indeed.

Kees

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Let's use a car analogy.
Sep 15, 2015 11:51AM PDT

You put on 120 mile per hour (MPH) tires then drive over 400. What happens to the tires?

Here you have at most, under ideal conditions a 240 MPH tire but you are at 400 MPH. Bad things will happen.

-> I don't see where you revealed who the maker was. If it was you well the PSU is completely wrong for this rig. Try another but with a suitable +12V supply. In the link I gave the stress test has some maximums for us to use. One is 296.8 Watts and another is a peak 428.38 Watts.

To even have a chance of working the +12V rail for this GPU alone must be well above the maximum. This +12V feeds the CPU so let's get that plus a few hard drives on line.

I use 20 Watts per HDD.
The CPU looks to be about 88 Watts.

Total peak is about 530 Watts. So your +12V rail needs to be about 45 Amperes. Shop for a new single rail PSU and check those specs.