I need help with Backdoor.Tidserv

by N3rd16 Oct 25, 2008 7:53AM PDT

plz, i had viruses today so i used avast,malware bytes to move as my norton sucks but i keep getting this virus thing from norton bout Backdoor.tidserv and can't remove using any of the programs, plz help.

If it says that sytem restore and delete registry stuff!!!, it doesn't work out as i dun see al those registry stuff but i have'nt tried in safe mode.

Discussion is locked

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For the information of other helpers:

by Kees Bakker Oct 25, 2008 8:01AM PDT

I referred him to http://www.symantec.com/business/security_response/writeup.jsp?docid=2008-091809-0911-99&tabid=3 in reply to his original post in Computer Help (see http://forums.cnet.com/5208-6122_102-0.html?forumID=44&threadID=313700&messageID=2891503)

There his reply is "thanks but when i do it these files are not in the registry."

Kees

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srry

by N3rd16 Oct 25, 2008 8:08AM PDT

srry trying to post in the right forums

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another possibility

by N3rd16 Oct 25, 2008 8:30AM PDT

could this happen bcuz i had avast on cuz i just downloaded cuz of the viruses in the morning

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Re: Backdoor.Tidserv

by Carol~ Oct 25, 2008 9:21AM PDT

N3rd16..

You wrote, "i had viruses today so i used avast...." and also wrote, "i keep getting this virus thing from norton bout Backdoor.tidserv". According to the article Kees directed you to, Norton should be able to remove it, if you haven't removed Norton from your system. The instructions say to make sure your definitons are up to date and current. They also say to disable System Restore, and then run a full system scan in Safe Mode.

You wrote, "but i have'nt tried in safe mode". You need to follow all the directions, without skipping any steps. If you have a problem executing any of the steps, or don't understand something, please post back and don't hesitate to ask.

If Norton is the anti-virus you wish to keep, it's best you uninstall AVAST. Here is an AVAST uninstall utility, with instructions on how to remove it. If you wish to keep Avast, and uninstall Norton, here's a link to the Norton Removal Tool. It's best not to have two running at the same time. In this case, more is not better and can cause you problems.

Personally, I would uninstall Avast, for the time being and try removing Backdoor.Tidserv with Norton, as per the instructions. If you have followed all the instructions and find you still can't remove it, please post back. And when you do, kindly give us some information about your operating system, and any other details you can think of. It will help us, help you.

Carol

PS: If you find you still have a problem, after following all the instructions in the article, it wouldn't hurt to scan with Malwarebyte's again. But this time, scan using MBAM in Safe Mode, as you did with Norton.

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thank you

by N3rd16 Oct 25, 2008 9:30AM PDT

hey thanks sorry i am just panicking alot, but the thing is in safe mode i don't see my norton!!!

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Are you saying..

by Carol~ Oct 25, 2008 11:30AM PDT

you can't find it, or it isn't there at all? I'm a little unclear about some of what you wrote. Did you try going to "Start" then "All Programs"? Do you see it there? Which version of Norton are you using? If you are only running NAV you may be able to run a scan by going to Start>Run and entering NAVW32 /A (with a space between the 2 and forward slash) It should scan all drives, but I can't tell you that for sure. I know very little about Symantec's products. It would also be irresponsible of me to suggest anything else. According to their article, it doesn't involve anything imparticular. You're going to have provide some additional information, so I, or someone else can try to help.

I now see you mentioned in your other thread, "i do it these files are not in the registry". What is "it"? Does this mean you did everything in the article and got as far as the bottom, where you sought the registry files, in order to delete them? And they're not there?

Please do include which Symantec product you're using, which operating system, and exactly what you've done thus far. Did MBAM find anything at all? I'd like to be of further help, but I doubt I can be. Either way, this information would certainly be of help.

Carol

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Backdoor

by moanawai Sep 28, 2010 12:32PM PDT

I had the backdoor virus for a couple weeks. Mis-directions on internet, internt and email connection problems, etc.

I downloaded a free version of Malwarebytes Anti-Malware and washed my computer 3 times and it was gone. Worked for me.

MSC

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