if you were supposed to create your own Factory Restore disks you will have a restore partition and as soon as the computer starts booting hit F10 repeatedly and it will start the restore utility. The restore utility is menu guided so just make the selections to restore to factory condition.
This will normally delete ALL your data files, programs, etc. so if you have any data files (such as documents, pictures, email address books, bookmarks or favorites, etc.) that you do not want to loose you might consider downloading a Linux Live Cd with which you can boot the laptop and copy all your data to CD, DVD, or a USB drive or memory stick.
Ubuntu ( http://www.ubuntu.com/desktop/get-ubuntu/download also has instructions for creating the bootable CD on that link ) is a good choice but a search for "Linux live CD" will lead to may others
I have a sony vaio laptop ( vista ) which i bought online and had it for just over a year, so i dont have any warranty on it. the problem with my laptop is it doesnt let you log in to go to your desktop.
when it loads it has the sony vaio symbol then it goes to the error page where it tells you that the computer wasnt shutdown properly and it gives me 3 options:
SafeMode with Networking
Safe mode with Command Promt
start windows normally...
heres the thing, when i clicked on safe mode it only let me in once and i have never been able to get back into safe mode.
with networking it goes to loading then just stops with the big mouse and nothing a black screen but the mouse can move freely and this is the exact same with command promt as well with start windows normally.
now i was told AFTER my computer failed that i had to make my OWN recovery disk... i never knew that i had to... is there anyway i can get my computer back to normal or is there a disk that i can go by and maybe i just have to change the format to windows 7???
I would appreciate any help with this as i dont wanna buy another computer when I just got this one.