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I need help!!!

by vhuguen1 / October 28, 2004 11:27 PM PDT

I don't know if this is the board I should be posting in, but here goes. I recently got a new Dell 4600i. It seems I've had nothing but problems with it, though I think it is the fault of the software, and not the computer itself. First of all, McAfee was installed and I use Norton. Didn't know I'd have a problem with having both installed at once, but I did. So I went to the McAfee site to find out how to uninstall it completely (Add/Remove left a lot behind). I went into the registry after making a back up and removed what it said to remove. However, I decided to remove the entire McAfee folder. While I was in there, I removed the Norton one too, as it hadn't installed completely. I figured this would give me a fresh start. I think now that I may have made a mistake. I hope I haven't damaged anything irreversibly. However, now when I open Internet Explorer, only certain pages will load. Hotmail will load the main page, but I can't sign in. I can't log on to my online classes page. I'm really frustrated and I don't know what to do. I tried to open the back up registry but there was an error message. Something like, the back up registry wasn't created completely, some keys are being used by your computer. Any help anyone can give would be much appreciated. I am going nuts. Thanks.

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Re: I need help!!!
by marple / October 28, 2004 11:45 PM PDT
In reply to: I need help!!!

When l am at my wits end l activate the System restore
which you have on your xp hope you can at least finish what you are doing for now. If you have a problem finding this go to search on start up.

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Re: I need help!!!
by vhuguen1 / October 29, 2004 12:10 AM PDT
In reply to: Re: I need help!!!

I tried doing system restore, on multiple dates. It won't work. Another source of frustration. I don't know what i did!!

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Re: I need help!!!
by Cursorcowboy / October 29, 2004 1:15 AM PDT
In reply to: I need help!!!
However, now when I open Internet Explorer, only certain pages will load. Hotmail will load the main page, but I can't sign in. I can't log on to my online classes page.

No errors no nothing?

1. In order for us to analyze a potential problem and offer tips, we must rely only on the question content to attempt a qualifying response. A question should state the exact system error(s) - spelled, spaced, and capitalized just as it is shown on the display. Helpful perhaps is the window title in the colored bar of the report and any information when provided by a "Details" section also.

2. Most error messages:

? usually list and describe standard default error messages - written within the program code and usually recognized by most "Gurus"

? the troubleshooting techniques may be published and explained in the Microsoft Knowledge Base (MSKB) library for the Windows operating systems or elsewhere on the WEB and may be searched for with accurately reported information.

3. Correct and complete information is vital if informative help and answers are what you seek. You want that Guru who reads your plea to understand the question, to possibly know the answer, and to reply giving you their assistance.

4. The article [Q325192] discusses and describes know issues that may occur after installing certain Updates to Internet Explorer or Windows. Please review the content of this article to see whether the described issue you've reported could be linked to anything there.

5. Access the "Windows Update site" and click "View installation history" in the left frame to ascertain your system update information.
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Re: I need help!!!
by vhuguen1 / October 29, 2004 1:21 AM PDT
In reply to: Re: I need help!!!

After entering the web address I'm trying to open and hitting enter, the "page cannot be displayed" message comes up instantaneously. I'm at work right now, not in front of my own computer, but that is what it says. And only for certain pages. Do you think this problem has anything to do with the registry changes?

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IE Links?
by Cursorcowboy / October 29, 2004 1:31 AM PDT
In reply to: Re: I need help!!!

1. Download and use "IEFix" - a general purpose fix for Internet Explorer (Win 98/ME/2000/XP):

a. Registers Urlmon.dll, Mshtml.dll, Actxprxy.dll, Oleaut32.dll, Shell32.dll, Shdocvw.dll, [Q281679].

b. Refreshes Internet Explorer using IE.INF method. Notes:

(1) "Unable to Install Internet Explorer 6 on Windows XP (Q304872)"

(2) "How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q318378)"

c. Initiates "SFC /Scannow" (Win2K&XP), [Q310747].

2. The article [Q154036] describes the step-by-step procedure for troubleshooting problems with Active Content in IE such as ActiveX scripts, ActiveX controls, and Java programs when you are unable to load a particular Web page.

3. Supplemental:

a. "A New IE Window Does Not Always Open When You Click Hyperlinks (Q272415)."

Note: The purpose of this article is to point out a common error in HTML coding which is not an IE issue.

b. "OLEXP: How to Configure OE to Open Links in E-mail Messages in a New Window (Q256953)."

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Re: IE Links?
by vhuguen1 / October 29, 2004 2:36 AM PDT
In reply to: IE Links?

Thank you so much. I'll try those things when I get home tonight. I appreciate your help.

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Re: IE Links?
by Tinkerman / October 29, 2004 9:28 AM PDT
In reply to: Re: IE Links?

Hi vhuguen1,I have had problems with Norton Internet Security installations and have found that uninstalling is the best option if NIS does not work properly.Did you uninstall via the NIS dialog box,this is very important for a clean uninstall.Removing system folders installed by NIS can cause problems,when you try a new installation it will regard incorrect uninstallations as a security breach and fail to install properly.On one occasion I was obliged to format my HDD and do a clean install of all my software.If your PC came with Mcfee preinstalled and this was not removed correctly and an attempt was made to install NIS 'over the top of it',this could make matters much worse.If all else fail a'clean install' may be the answer.I have found Mozilla Firefox to be a much better browser than IE 6.,and so use it for most of my web work.

Regards Tinkerman.

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Re: IE Links?
by vhuguen1 / October 30, 2004 2:20 AM PDT
In reply to: Re: IE Links?

Thanks for the reply...I actually downloaded Firefox, because I did read so many good things about it. HOWEVER, when I tried to open and use it, it said something along the lines of "connection refused to www.mozilla.com". I tried multiple websites and got the same message (except with the different web address in place of the mozilla.com). I don't care if I never use IE again, I just need to access my email and a few other things. Some pages still work in IE, just not the ones i truly NEED. Also, any program I have that tries to update fails. Error messages are all along the lines of, cannot connect to remote server. What is the deal?? Please help!!

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Re: IE Links?
by vhuguen1 / October 30, 2004 2:31 AM PDT
In reply to: Re: IE Links?

I forgot to mention, everything works in Safe Mode. Firefox and IE both connect to all pages. Any ideas?

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Re: IE Links?
by roddy32 / October 30, 2004 2:46 AM PDT
In reply to: Re: IE Links?
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Re: IE Links?
by vhuguen1 / October 31, 2004 12:48 AM PDT
In reply to: Re: IE Links?

I have scanned my computer with multiple virus checkers and have found absolutely nothing infecting it. I am so frustrated and i can't believe someone doesn't know what is wrong. Can anyone help?? Again, i am unable to get updates on antivirus defs, can't check email, can access secure sites it seems. Only in safe mode, where everything seems to work fine.

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Re: IE Links?
by MarkFlax Forum moderator / October 31, 2004 5:43 AM PST
In reply to: Re: IE Links?

I think you should do what roddy says, and goto Trend Micro and do an online scan.

Also, did you try IE Fix?

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Re: IE Links?
by Tinkerman / October 31, 2004 8:22 AM PST
In reply to: Re: IE Links?

Hi vhuguen,you may well have answered your own question,'safe mode' restricts your computers operation to essential services.If you can identfiy the programms that are not operating in 'safe mode'you may be able to isolate the problem.If this does not work I would be inclined to use fdisk and carry out a fresh install.

Tinkerman.

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Re: I need help!!!
by David Chan / October 31, 2004 8:24 AM PST
In reply to: I need help!!!

Your unsuccessful uninstall/removal of McAfee & Norton has indeed done some damage to XP.

Since System Restore did not help I would start over and do a clean install of XP after all files have been backed up.

Alternatively run MSCONFIG and disable any McAfee items from start up.

If you select Selective Startup and disable all Startup items it'll probably solve your problem for now.

But a clean install should be considered.
This time make sure, if McAfee is preloaded, to uninstall it and restart the PC before you install Norton.

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