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I need assistance, BIG TIME!!

Never had a problem needing tech support in 8 years with this computer, and now I find out I have to pay a ridiculous amount of money to get a little help from HP. Not going to happen. My problem is my husband deleted the password for my outlook express. I had no clue as to what it was so I tried all the passwords I normally would have used. Nothing worked so I made a new identity to continue using my email. Problem is now I can't get back to my main identity where I have stored dozens of needed info, confirmation emails, address book, etc....I need these things. How can I get back to my main identity? I found the password we used years ago, tried it, doesn't work. Called Verizon, they tried to help, couldn't. It's disabled. I need to get my main identity back for all of that information that I need. I can't even pick up my pictures at Wal Mart w/o the conf. #! (They can't find them)Please if anyone knows what to do, please help. I can't afford to pay HP $60 to ask how. Thanks!

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well i was looking around

In reply to: I need assistance, BIG TIME!!

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Re: Outlook Express data

In reply to: I need assistance, BIG TIME!!

Subie,

Each Identity in Outlook Express has its own sets of folders (like Inbox.dbx, Outbox.dbx and whatever you added) in a Windows Folder. Unless the contents is password protected or encrypted, you should be able to access your old mail by either copying the contents of the old Windows folder used over the new Windows folder used, or simply changing the location of the 'store folder' in the options to point to the old location. Use Explorer to search for all occurrences of Inbox.dbx, and note the modification date if the Windows folder name isn't clear.

Security and privacy weren't prime design targets for Windows 9x/Me, so it seems to me there's a good chance this will work. Let us know what happens.

Some details in http://support.microsoft.com/default.aspx?scid=kb;en-us;270670
The address book might be a problem, according to this article.

Hope this helps. The positive side of it is that helps you learning about backup. Always comes in handy, either with dumb husbands or with hard disk crashes.

Kees

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If you can find the old Identies folder on your harddrive,

In reply to: I need assistance, BIG TIME!!

you can open the new Outlook Express, click File, Import, Messages, Mail (or address book since it works for both), and then use the browse button to get to that particular old Identities folder. All the mail should be imported to the new identity immediately.

As for Wal-Mart....I'm not sure about that one....but normally they have a log in window and if you have the original USERNAME, you can request your old password to be emailed to you in case you have forgotten it. Have you tried that method? OR...if you are lucky and have saved the 'confirmation' email they normally send you when you register, and it's inside the mail you want to import, you can get it from there once the emails are in the new Identity.

TONI

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Am I missing something here?

In reply to: I need assistance, BIG TIME!!

Normally, a username and password for an email program is the same as the username and password for the Internet Service Provider access.

EG, if you use AOL as your internet service provider, you will have a username and password to log onto AOL. Usually that same username and password is used to log onto AOL's email service.

So, how do you log on to your internet service provider? If the username and password are saved so you never have to enter them each time you log onto the internet, then your ISP should be able to tell you what your username and password is. They would probably be cautious, and need some sort of ID, or perhaps they asked you for a memorable phrase when you signed up to the service?

Just a thought.

Mark

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