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Question

I have clouding on my 46 es7000 samsung tv

by Dec 3, 2012 7:07AM PST

Discussion is locked

6 Posts
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Answer
Re:clouds
by Former Forum moderator Dec 7, 2012 5:28PM PST

Why not return it if it isn't OK?

The sales person in the shop will surely be able to show you comparable TV's, so you can see if it happens in just yours (then it's defective), or in all TV's of this model (then buy another model), or in all TV's of this maker (then buy from another maker) or (but I don't hope that) that it's the same in all TV's.

Kees

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Sales
by Pjplay Dec 7, 2012 5:42PM PST

The salesperson in the shop wont take it back , because itsva matter for samsung he says , but im gettin no reaction from samsung about this subject

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Re: sales
by Kees_B Former Forum moderator Dec 7, 2012 5:51PM PST

Then it depends on where you live. Here in the Netherlands there are laws about this. They clearly say the shop is responsible during the warranty period. And, if bought online, there's a 14 days no-question-asked-you-may-always-return period. I can't imagine it's very much worse elsewhere in the EU (in your other posts you say you paid in euro).

The papers that came with the TV should show your local Samsung customer service. You can ask them to send a tech. If it's an error with the TV that will be free. You write in your other post "No reaction from Samsung". That means that they don't even answer the phone if they see it's you calling them? Or didn't you call?

Kees

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No reply
by Pjplay Dec 7, 2012 6:28PM PST

Thanks for your reply kees . Well kees im in the netherlands also, i bought this tv from electroworld and the guy there said like no this always goes by samsung and not through us. So i contacted samsung support by fb and by mail and got no response back . I was under the impression that there was also a store warranty

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There surely is in the Netherlands.
by Kees_B Former Forum moderator Dec 7, 2012 6:39PM PST
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And ...
by Kees_B Former Forum moderator Dec 7, 2012 7:23PM PST

you might find the article in the December 2012 issue of the Consumentengids (find it in your local public library or with a friend or family member if you're not a member), page 10, interesting. It's specifically about webshops, but all it says is applicable to brick-and-mortar shops also.

Best of luck.

Kees

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