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I have a Samsung bd-p3600 player that just says "load"

by Rawdata1 / August 13, 2010 8:00 AM PDT

I have a Samsung bd-p3600 blu Ray player. When plugged in, it just says "load" on the front and that's it. It does the same thing when nothing but the power cord is plugged into it. I also never did any firmware updates that I recall, though I may have set it up to do the updates automatically over wireless LAN. I did try to update the firmware last night, but was not successful. It still just sat there at "load". The FF Reset doesn't work. Any other thoughts on what I can try?

Player has been used less than 10 times in the past year since last June when we bought it from Best Buy as a bundle with a big Samsung LED tv. Kinda disappointed at the moment. Hoping you guys can help out. Have purchased 3 big Samsung TVs in the past 2 years and love them all. Was looking at getting another Blu Ray player soon, too. Hoping y'all can help so I can stick with the brand!

Thanks in advance!!!

- Scott M.

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I have a Samsung bd-p3600 player that just says "load"
by Samsung_HD_Tech Samsung staff / August 13, 2010 11:54 AM PDT

Rawdata1,

I'm sorry to hear that you're having this issue.

You might try unplugging the unit, and holding down the STOP button for 10 seconds, and then reinserting the plug and attempting to power the unit on.

Outside of that, the unit may require service. I do appreciate your patronage, however, I'm unable to authorize repairs. The only department that can do that is the customer service line at 800-SAMSUNG.

The firmware won't update without notifying you that one is available, and using the remote, you'd have to select YES to go through the process. Are you able to get to the Update Menu? If so, what does it tell you?

--HDTech

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Tried yesterday... :(
by Rawdata1 / August 13, 2010 1:40 PM PDT

Thanks for the reminder. I did try that yesterday after seeing that in another posting and that didn't work either.

I'm going to try to take it back to the store in the morning. I don't have high hopes that they'll help me, but it's worth a shot. If not, I'll call the number you provided and see what they can do for me.

Thanks again for your help!!!

- Scott M.

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No luck at Best Buy
by Rawdata1 / August 15, 2010 11:48 AM PDT
In reply to: Tried yesterday... :(

Guys there said that since I had bought it more than a year ago, I was out of luck there. Also hadn't purchased the "plan" with them so no go either. Hoping a call to Samsung will help me out. <crosses fingers!>

- Scott M.

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No luck at Best Buy
by Samsung_HD_Tech Samsung staff / August 18, 2010 12:57 PM PDT
In reply to: No luck at Best Buy

Rawdata1,

If you're not able to get satisfaction, try calling 800-SAMSUNG and get a transaction number. Maybe I can get someone in service to review your case. I can't promise anything (I'm not a member of the service team), but I'll be happy to ask.

--HDTech

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transaction number
by Rawdata1 / October 8, 2010 3:52 AM PDT
In reply to: No luck at Best Buy

I have a transaction number. Any help you can provide would be great... 300-062-6031

Executive Customer relations department wasn't much help. Frankly, I essentially see this as a "recall" with the number of posts I find on the web about the same products all having the same problem.

Otherwise, after initially paying $250 for this player, I have to pay another $110 for Samsung to fix it. For that price, I can get a new player. Just doesn't seem worth it having already laid out a cash for several Samsung products and their interoperability. And really disappoints me as a customer. I'm in the tech business and own stocks so I know companies have to make money and can't just give away their shirts. At the same time, I know that companies have to treat customers the right way and fix problems that they know exist with their products. I feel that this is one of those situations. I don't feel that I'm being unreasonable.

Please let me know if you can help!

- Scott M.

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