I'm sorry to hear that you're having this issue.
You might try unplugging the unit, and holding down the STOP button for 10 seconds, and then reinserting the plug and attempting to power the unit on.
Outside of that, the unit may require service. I do appreciate your patronage, however, I'm unable to authorize repairs. The only department that can do that is the customer service line at 800-SAMSUNG.
The firmware won't update without notifying you that one is available, and using the remote, you'd have to select YES to go through the process. Are you able to get to the Update Menu? If so, what does it tell you?
I have a Samsung bd-p3600 blu Ray player. When plugged in, it just says "load" on the front and that's it. It does the same thing when nothing but the power cord is plugged into it. I also never did any firmware updates that I recall, though I may have set it up to do the updates automatically over wireless LAN. I did try to update the firmware last night, but was not successful. It still just sat there at "load". The FF Reset doesn't work. Any other thoughts on what I can try?
Player has been used less than 10 times in the past year since last June when we bought it from Best Buy as a bundle with a big Samsung LED tv. Kinda disappointed at the moment. Hoping you guys can help out. Have purchased 3 big Samsung TVs in the past 2 years and love them all. Was looking at getting another Blu Ray player soon, too. Hoping y'all can help so I can stick with the brand!
Thanks in advance!!!
- Scott M.