Windows Legacy OS forum

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I have a problem with autocomplete and windows xp

by fminnie / September 29, 2009 4:49 AM PDT

Recently I have a problem with a users XP Pro, IE7 and autocomplete. Usually after they've enetered the information username and password, it automatically logs them into the website when they come back to it. After about two months this stops and they have to reenter the username and password. The username will appear in the list of autocomplete options its just not logged in like it usually is. Any ideas how I can fix this? Is there an option that makes this expire or something of that sort?

Thank you

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It's A Cookies Issue
by Grif Thomas Forum moderator / September 29, 2009 4:55 AM PDT

The autocomplete portion of a browser only causes the "letters" to be transferred over but when a password is saved, it's actually save in a cookie, which then "allows" the user to be logged in over and over.. Still, most websites have a limit as to how long the cookie will be "good".. After a time, the website requires a new cookie or a new login to gain access. Or it's possible the cookie is being deleted, at which time a new login would be required to create the cookie again. It's also possible the user has set the option to delete all cookies when the browser is closed?

Hope this helps.

Grif

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Yep, I agree with Grif.
by MarkFlax Forum moderator / September 29, 2009 5:05 AM PDT

Also some utilities will delete cookies. For example, if CCleaner is used to delete all unwanted temporary internet files, all temp folder files, etc, it will also delete all cookies, unless particular cookies have been marked not to be deleted.

Are any such utilities being used in this case?

Mark

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Thank u thank u!
by fminnie / September 29, 2009 6:47 AM PDT

Thank u so much for the quick response. I haven't used any programs like ccleaner on this persons computer in a while because I intentionally wanted to see if I didn't run any of that sort of maintenance if it would still happen and it did. After about two months it happened again so I love Grif's explanation and that's exactly the explanation I'm going to give the user. IE is not set up to delete the cookies when he closes the browser so I think it makes sense that the particular cookie just expires and requires for him to log back in and then it'll work for another two months. I think he'll live . Thanks again guys!! =D

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