Windows Vista forum

General discussion

I have a legal copy (dvd) photoshop elements 6(paid version)

by GeorgeRR / December 4, 2008 7:51 AM PST

I can't get the !@#$%^& thing to install, nor will the trial version install from adobe's website.
I had it installed on this rig prior to wiping my HD. Have plenty of space and memory. What I'm running short of is patience! Anyone have a clue as to what I'
m doing wrong or not doing? (Adobe has been no help so far.)
Vista home premium, 4gb ram. 320gb HD Gateway POS
Thanks for any tips

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So call Adobe
by Jimmy Greystone / December 4, 2008 8:14 AM PST

So call Adobe and complain. Part of the purchase price includes support for the product; may as well make use of it.

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What version, title, etc.
by R. Proffitt Forum moderator / December 4, 2008 8:41 AM PST

On Vista 32 bit here, Adobe Reader 8.1.2 runs fine. I must be missing the versions of the OS and applications you have. Sorry but I read your post twice and can't find it.

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Well Bob
by GeorgeRR / December 4, 2008 9:49 AM PST

It is 32 bit, and as I said in the original post, it's Vista home premium. I should have added that I finally got Svc Pk 1 to install after much frustration, as well as adobe flashplayer. I haven't any problem with the reader. But I had photoshop elements 6 installed and working fine. I had to wipe my HD and just got around to trying to put it (elements 6) back on. NO go. I also tried to download it from the adobe web site with the same results. It almost makes it but when it nears the end of the install process, it throws error code 1317 and won't proceed.

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"I finally got Svc Pk 1 to install after much frustration"
by R. Proffitt Forum moderator / December 4, 2008 9:02 PM PST
In reply to: Well Bob

Share why you think SP1 was so much trouble. Here it is gliding onto machines but said machines were never hit with registry cleaners or that nasty Antivirus 2009 plague.

You write "error code 1317" but due to forum limitations you need to share "errors in quotes" so they stand out from your words. If I look up that code 1317 it appears that permissions are the issue (or registry that was cleaned.)

Adobe likely has an update to for Vista. Ask them where it is.


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