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Question

I have a big problem with yahoo messenger wont work right?!

by curt07 / July 7, 2012 12:34 AM PDT

Hello, I am using a Vista 32 bit, 2Gb ram,2 CPU at 1.9Ghz, G956 express chip set and the newest directx at 11 and I have Avast free anti-virus program. My yahoo messenger has always worked great for 5 years and now I can sign in and then it says you got mail. But when i click on mail link it opens a blank page and says Yahoo can not find the web page. and i rey to uninstall it and reinstall and same thing happens. Its driving mr nuts why the last 3 to 4 weeks i have not be able to use it. I hope some people can help me with this and give me easy to understand on what to do? thanks for all the help.

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All Answers

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Answer
What theres no one can help me with my messenger problem.
by curt07 / July 7, 2012 6:16 AM PDT

I already asked answers.yahoo.com but theres no one there to help. Theres only a few ppl so no help there. Is it my IE9 causing yahoo messenger not to load up a page from a link on yahoo messenger or what?? I have gootten some good help here befor so why can't some one help me to figure out why all of a sudden i can't use yahoo messenger. I can't IM either. I ran my avast scan but it did not fing any thing wrong. I don't know enough about a softwaer problem to fix this. can any one help?? Thanks.

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Just A Couple Of Thoughts..
by Grif Thomas Forum moderator / July 9, 2012 3:53 AM PDT

First, because malware is a cause of many such things, I would download, install, update, then run BOTH of the free malware removal tools from the links below. Delete anything they find.

Malwarebytes
http://www.malwarebytes.org/products/malwarebytes_free/

Super Antispyware
http://www.superantispyware.com/

If that doesn't fix the issue, then make sure any add-ons to Messenger, if installed on IE9, are enabled.. Open IE9, click on "Tools" in the upper left, choose "Manage Add-ons". It's also possible you have an add-on that is faulty.. "Disabling" them all might also help Messenger working again.

Hope this helps.

Grif

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