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Question

I factory reset my gateway computer and now I'm screwed

by szymanskibn / February 4, 2016 6:40 PM PST

My son said that my computer had to be factory reset to get rid of the junk on my computer. But when he did it kept coming up with a message that the system cannot finish configuring windows. Now I am stuck with a useless gateway laptop that is supposed to have windows 7 that won't turn on because of this message. HELP. I need to do my taxes and stuff and can't do anything with no computer.

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All Answers

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Answer
Here's a thing.
by R. Proffitt Forum moderator / February 4, 2016 7:06 PM PST
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Was hopeful but didn't work
by szymanskibn / February 4, 2016 9:15 PM PST
In reply to: Here's a thing.

I tried your suggestion of unplugging all USB connections in hopes of that working but alas, I got the same message saying windows could nor finish configuring the system. To attempt to resume configuration restart the computer. Ugh. It is a gateway NV7915U and I bought it at a pawn shop so I don't have any disks. The windows 7 home premium OA and Microsoft sticker with license key # is on the bottom of the laptop but I don't know if that helps me any.

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Re: hang
by Kees_B Forum moderator / February 5, 2016 12:48 AM PST

Download Windows 7 install .iso from https://www.microsoft.com/en-us/software-download/windows7 and use the license key from the sticker to do a clean install of Windows. Be sure you can download all drivers you need from the gateway site or it might not fully work.

The alternative might be to install Linux Mint, if the program you use to do your taxes runs on Linux also.

Kees

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puzzled
by szymanskibn / February 5, 2016 7:30 AM PST
In reply to: Re: hang

How can I download the windows program if the computer won't even finish coming on?

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Re: puzzled
by Kees_B Forum moderator / February 5, 2016 7:38 AM PST
In reply to: puzzled

Download on another PC and use a program like imgburn (free) to burn it to DVD. Then boot from that DVD on your computer.

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Restore media is either
by R. Proffitt Forum moderator / February 5, 2016 7:50 AM PST

Made or ordered. You make it before you need it or order when you opted not to. It's too late to make it so hit the maker's site to order it. If you delay too long these restore media are not orderable and you you have to decide if it's worth it to buy a Windows license.

Try the download Kees noted. It's not a sure thing but worth a try as it's cheap.

This could be something else like a failing HDD but I'm not there to look and listen for that.

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Answer
Check support website
by Willy / February 5, 2016 9:00 AM PST

Of course using another PC, visit the makers support website and using the BIOS supplied info. That BIOS info IDs the S/N and/or true product when you review it. The purpose of visiting the support will explain how to do that and/or get you further info on how to start a "recovery process" from the hidden OS partition for that very reason provided it is there. Again, Gateway should explain the steps you need to do all this for your model#. Otherwise, as others stated you need then you get your hands on another OS source like a disc or flash drive in order to reload the OS at some cost. gateway, itself may still provide for a small cost recovery media if you failed to create your own. All this again is explained or shown at the Gateway support website. Below find an alternate website for the manual:

http://www.manualslib.com/products/Gateway-Nv7915u-528861.html

good luck -----Willy Happy

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