Laptops forum

General discussion

I dropped my fiance's laptop. Please help. Freaking out!

by ilchev50 / May 28, 2010 12:49 AM PDT

Hello,

Please don't laugh at me but I am in need of some extra urgent help because this has never happened to me before. I was walking from one room to the other when I tripped and dropped my fiance's HP Pavilion dv4 laptop. The lid was closed but it was in sleeping mode. What happened next was that I examined the exterior of the laptop and I saw that the little part for the CD/DVD RW drive that has the open/close button on it has fallen off. I put it back and it clicked (the CD drive opens without a problem).

What I did next was to trun the laptop on and it sounded ok until it brought up a screen telling me I need to install an OS on my laptop in order for it to function. I ran a memory test and it got stuck at 2%. So I opened the laptop and got to the hard drive and I am suspecting something happened to it because while I was taking it out I could hear something like a broken part inside of it. I reseated the memory even though it was quite tight and seemed ok. When I turned the laptop on, it gave me the same screen to install an OS so I decided to do a search on the internet to try and figure out what will happen to the data on it (I just finished reinstalling the OS yesterday and I needed the back up drive I used for something else, so I deleted everything from it, i.e. I need to recover those files really bad). I read in a couple of forums that a lot of people taht dropped their laptops got them working again by taking the battery out and unplugging the laptop and holding down the power button. So I decided to try that before trying to reinstall and after I did it the laptop will go on (like the lights will be lit up and start blinking), but it won't take me back to the screen where it prompts me to reinstall windows. In fact nothing comes up on the screen any more, even though the fan and HDD sound to be working fine. I am really freaking out because some of the files on that HDD are the only copies we have. I am so sorry for the long description but will be forever grateful about your help. Also if there is any way to connect that hard drive (it's a WD Scorpio HDD) as an external drive to my own laptop and see if I can do some file recovery, please let me know.

Thank you so much! I really appreciate you reading this and trying to help out!

Veronica

Discussion is locked
You are posting a reply to: I dropped my fiance's laptop. Please help. Freaking out!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: I dropped my fiance's laptop. Please help. Freaking out!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Here's what I have in my "kit".
by R. Proffitt Forum moderator / May 28, 2010 2:18 AM PDT
Collapse -
Thank you!
by ilchev50 / May 28, 2010 2:43 AM PDT

Thank you for the link. I will try to get a cable today and see if it will help. Do you think the files are completely lost? This is what I am most worried about. Thank you!

Collapse -
We can't know till we try.
by R. Proffitt Forum moderator / May 28, 2010 10:38 PM PDT
In reply to: Thank you!
Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?