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Internet Service Providers forum

General discussion

I'd Like some Advice/Help

by murrayg / May 30, 2004 1:35 PM PDT

This past Wed PM 2 entities showed up on my desktop!
Running NAV did nothing. Running SpyHunter picks them up as parasites but they can't get rid of them. WORST my ability to log onto the net is gone! I have spent over 10 hrs on the phone with fastaccess tech's and we can't fix it.
I have a dsl westell 2100 modem using bellsouth dsl system.
We have tried LAN and auto detect of modem, but going thru ipconfig /all the wrong I address shows up. When we try to ping the correct address we get teh message that 4 packets were sent and all were lost. No matter how many times and countless ways we can't get the right ip address to show up.
ANY and ALL help is welcome
Murrayg

Discussion is locked
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This is a job for...
by Michael Geist / May 30, 2004 10:31 PM PDT
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Re:This is a job for...
by murrayg / May 30, 2004 11:52 PM PDT
In reply to: This is a job for...

Thank-you I'll give it a try
mg

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Re:Re:This is a job for...
by chuckieu / May 31, 2004 4:33 AM PDT

You didn't mention a firewall. If you are on the Internet with Broadband, you really, really need a firewall(software or hardware) and to keep it updated.
Some people don't use one and are fine, but that is the exception, not the rule. ZoneAlarm and Sygate both make excellent FREE firewalls. Good luck. chuck

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