iPhones, iPods, & iPads forum

Question

I can't log in to my apple id

Ok so my friend made an apple id account when i sold her a iphone 5s but she forgot what she wrote as a birthday so we tried several dated until the option disappeared,we can't use the verification by e-mail because the email is the apple id and its locked can you please help.All this happened because she had forgotten her e-mail adress.

Thanks in advance.

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All Answers

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Answer
Re: apple id

In reply to: I can't log in to my apple id

Does this help:
1. Return the phone to factory conditions.
2. Make a new apple id with a new password
3. Write it somewhere and don't lose it. Save it in a password manager. Don't forget to make a backup if it's not in the cloud.
4. Link the phone to the new apple id.

Some people choose to skip step 3. Isn't that strange?

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apple id

In reply to: Re: apple id

Well the phone is locked to her apple id I can't factory reset it and if I try it on my computer it does it and then when I try to set up the phone I am once again granted with the old icloud.

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When all else fails....

In reply to: apple id

Contact Apple support directly. Good luck.

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I understand the locks.

In reply to: apple id

But can't undo them as Apple set this in place to thwart thieves and along the way may cause pain to legitimate owners. As you can guess, you're back to Apple to fix this one.

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