Is that only Microsoft can reset this. And as you discover there are scammers ready to help (part you from your money.)
Rather than try to get into your dead account, make a new one.
Hi
I don't think I am the only one with this problem, but having issues with the Microsoft updates, I now can't even log into my Microsoft account to get to their forum. It tells me the sign in page isn't available (or goes blank). If I try a password reset it just sends me round to an advertisement page. I'm not very computerate, but I can't normally sign into my accounts OK. It's only this one (and Google) which ever give me these wort of problems.
Any advice please?

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