But they could be on BB servers which means they have to be contacted to sort it out. In advance be sure all data, contacts and more are safe before you have them work on it.
Some folk are learning this the hard way. As I haven't been on BB products for over 5 years I can't guess how you backup today.
I observed this problem when I wanted to download an app,i could not because probably I forgot my password, but I had to click on "FORGET PASSWORD". And then I received a mail that allowed me to changed my password but then I tried again I could not log in. I tried the BlackBerry WEBSITE Login and it worked. Again I tried logging with my phone only to be refused access. I have reset my password several times all to no avail. At one point, There was a response I got that implied that my actual account email was not the one I first login in with. Am confused. What should I do?