Computer Help forum


I cannot Browse as IE Hangs when Loaded.

by Here4hlp / December 27, 2013 8:59 PM PST

I am using OS Windows 7 Home Premium on my
SONY VAIO Laptop. I recently upgraded my IE to IE-11 and since then, I have not been able to do any browsing.

<div>When I run IE and its window comes on the screen, there comes an alert window that "INTERNET EXPLORER HAS STOPPED WORKING - Windows is checking for a solution to the problem", After a few seconds, another error window appears with the following notation:

"INTERNET EXPLORER HAS STOPPED WORKING - A problem caused the program to stop working correctly. Windos will close the program and notify you if a solution is available". When this error message is closed, both alert and error windows repeat the cycle and there is a difficulty getting them to stop.</div>
Because of this, I have not been able to go on the net the that Laptop.

Can anyone help me out with this.


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All Answers

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IE 11 issue
by pgc3 / December 27, 2013 10:37 PM PST

You aren't the first one to experience this. What to do: Do a roll back of Explorer, go to control panel, open Programs and Features, the left side of the window click View Installed Updates. When installed updates appears, scroll and find Explorer 11, click on to highlight, go up and click Uninstall. This will uninstall explorer 11 and the automatically re install the earlier version, after that you should be back with browsing capability.

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Tried But Did Not Work
by Here4hlp / December 28, 2013 12:33 AM PST
In reply to: IE 11 issue

Thanks; I did exactly as recommended, but did not work - I am still where I was.

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Please explain "did not work" - worked for me 3 days ago
by wpgwpg / December 28, 2013 12:42 AM PST
In reply to: Tried But Did Not Work

Please describe in detail what you did and what error you got when you tried it. I did exactly what pgc3 recommends 3 days ago and it worked just fine for me. I suspect you might've tried uninstalling the wrong update, but with so little info "did not work" gives us nothing to help you with. You see my dog broke my crystal ball. Sad

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IE glitch
by pgc3 / December 28, 2013 1:31 AM PST

Yeah, sounds odd, I'm curious as to what shows as homepage in his system and am wondering, if he did the rollback, if it might not be a redirect, possibly created by a bug/malware....

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Here is what I did.
by Here4hlp / December 28, 2013 11:06 PM PST

As recommended, I went to Control Panel, opened Programs and Features, at the left side of the window, clicked View Installed Updates. When installed updates appeared, scrolled and found Explorer 11, clicked on to highlight, went up and clicked Uninstall; after which system asked to restart which I did and when I ran the rolled-back IE, encounter the same caution/error messages.

I did uninstall IE-11 which was the last update I did.

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by pgc3 / December 28, 2013 1:29 AM PST
In reply to: Tried But Did Not Work

Strange, what shows in Internet Options under homepage????

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by Here4hlp / December 29, 2013 5:59 AM PST
In reply to: IE

The question of homepage made me to go further.

My homepage had 3 sites (, and facebook). I cleared all 3 and things came to normal.

Thanks to all of you; but, yet, there came another problem. I cannot read my Yahoo mails. When I click on a mail in my yahoo mail account, there comes up an error message that says: "There appears to be a problem loading the email. Try Again".

Any solution to this too?

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by pgc3 / December 29, 2013 7:27 AM PST
In reply to: Homepage???

I'd change to Gmail via Mozilla Firefox and get rid of Yahoo.

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by pgc3 / December 29, 2013 7:32 AM PST
In reply to: Homepage???

Your default home page in Internet Options should have 1 address...anything beyond that is either self created OR created by a bug, typically a which case...the problems can and usually will escalate. You mentioned nothing of security is possible that the issue(s) you are having with your mail server, Yahoo might have been created by a corruption/bug etc. Personally I'd be doing some security scans at this point IF this is/was the case.

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