Computer Newbies forum

General discussion

I can't remove Webroot from my WindowsXP Desktop Computer

by sable96 / August 30, 2006 1:12 PM PDT

I've gone into explorer and unchecked every box in all of it's subfolders and they just end up back with the check marks. I'm trying to get rid of Webroot Spy Sweeper. It's in my control panel, but when I try to remove it, it says it doesn't exist. LIE! Plus,it's supposed to expire in 5 or 6 days anyway, but that won't get rid of it. Help!! Windows 2000

Discussion is locked
You are posting a reply to: I can't remove Webroot from my WindowsXP Desktop Computer
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: I can't remove Webroot from my WindowsXP Desktop Computer
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: I can't remove Webroot from my WindowsXP Desktop Compute
by Tufenuf / August 30, 2006 1:47 PM PDT

Found this at the link below by typing uninstall in the Search window.

How Do I uninstall Spy Sweeper?
To uninstall Spy Sweeper: First, Spy Sweeper must be shut down. To do this, right click the Spy Sweeper tray icon (located by the clock on the bottom right of your screen), then select shut down...

There are two ways to uninstall Spy Sweeper:

Method #1

1. Go to Start > All Programs > Webroot > Spy Sweeper > Uninstall Spy Sweeper

2. Follow the promts


Method #2

1. Click Start>Control Panel.

2. Select Add/Remove Programs.

3. An alphabetical list will now populate.

4. Click on the program you wish to uninstall.

5. Click Change/Remove and follow the prompts.

If you are still unable to uninstall the program, please create a support ticket by clicking here.

Here's the link for the ticket.


Collapse -
I did all of that
by sable96 / August 30, 2006 2:43 PM PDT

When I tried the link you gave me, I kept getting zapped with active x's, but allowed them and then was told my support time had expired. Whatever that means?

Collapse -
Wow what a gay program
by Kerbantez / August 30, 2006 4:45 PM PDT
In reply to: I did all of that

hm.. if you cant unistall it and you dont want it around why not go to your program files and just delete it cuz wherever you installed it from might not have installed the uninstall i knoe that happened to me sometimes

Collapse -
I can't delete Webroot Spyware
by sable96 / August 31, 2006 1:31 PM PDT
In reply to: Wow what a gay program

I did that too. It tells me that the program does not exist. And it's right there in my control panel!!!! When I go to Programs, to Webroot, spyware, uninstall, it says "unins000.dat does not exist. cannot uninstall"

It's supposed to expire in 4 days. I'm gonna see what happens then I guess.

Collapse -
And it's right there in my control panel!!!!
by glb613 / August 31, 2006 9:25 PM PDT

I have Webroot Spy Sweeper install and it isn't in my control panel. When I read a post and delete is used, it makes me wonder how the uninstall was performed. You need to uninstall, not delete a program. Is that what you did? I'd recommend you start over by installing the program then uninstalling it again. Webroot Spy Sweeper can be uninstalled through its own uninstaller or the control panel's add/remove programs.

Collapse -
(NT) (NT) I was thinking about doing that. Thanks:-)
by sable96 / September 2, 2006 5:26 AM PDT
Collapse -
Some suggestions
by PudgyOne / September 2, 2006 6:09 AM PDT

Some suggestions

You could download a FREE AV like:

AVG or

Avast or



At the AVG download site you also could download:

ewido anti-spyware Free

Ad-Aware SE Personal Edition 1.06



SpywareBlaster 3.5.1

SpywareGuard 2.2


Hosts file

Zone Alarm Firewall

also try using this registry cleaner

Afterm you install

Open registry cleaner

click on registry tool

click on tools

click on registry cleaner

click on start and have it scan your computer.

When finished, then remove all the green dots. They are no longer needed.

Restart your computer. See if it is still there.

If so, run these programs in the safe mode.

Hope this helps.


Collapse -
Can't remove webroot spyware
by sable96 / September 2, 2006 12:05 PM PDT
In reply to: Some suggestions

Okay, thanks, I'll try that.

Collapse -
re: I can't remove Webroot from my WindowsXP Desktop Compute
by hphaerthe / September 3, 2006 5:36 AM PDT

try useing system restore.

Collapse -
can't remove Webroot from my WindowsXP Desktop system
by sable96 / September 3, 2006 9:48 AM PDT

I'll try that. Thanks Raymond. See what happens.

Collapse -
sarmlibok82, Your Post Was Removed..
by Grif Thomas Forum moderator / December 12, 2008 10:27 AM PST

Welcome to the CNET forums.. Although your input is certainly appreciated, you posted to a thread which is 2 years old so I doubt if anyone will be helped by your submission. And most importantly, you provided a direct link to to a download without any real explanation.. In such situations, please provide a link to the actual page where one can download the "cleanup file" and if providing the direct link is unavoidable, please describe EXACTLY where the downloadable file is coming from and what it will do..

Clearly, instructing a "newbie" computer user to simply "Click here" is not a safe thing to do.

Hope this helps.


Collapse -
webroot spyware
by cpmoore42 / August 16, 2009 11:25 AM PDT

unable to remove using control panel, when I click on remove I get a message saying it can not be removed because it dose'nt exist.
I have also tried task manager--unsucessful.

Collapse -
webroot spyware
by standeb / August 20, 2009 9:51 AM PDT
In reply to: webroot spyware

Permit me to suggest Revo Uninstaller Freeware download at http://www This uninstaller can uninstall the program and assist you in deleting all entries of the same in your registry. Just follow the instructions to the letter.

Hope this helps.


Collapse -
Revo Uninstaller
by vermae / September 11, 2009 1:01 PM PDT

If all else fails download Revoe you will find it a Godsend.Go to Google it's a free one but worths it"s weight in gold.Tell me how you liked it.

Collapse -
uninstalling webroot - Download
by billg_02176 / June 3, 2010 12:55 PM PDT

Hi I wrote to webroot support and received a return email and because so many folks are having the same issue I have, I thought I would share with everyone having an uninstall problem. I have not executed this solution yet, but suspect it will work.


Reply from Webroot Support:
Hi Bill,

I'm not sure if one of my colleagues in the Consumer Technical Support Team have got back to you with an uninstaller, but I've managed to gather the details for you.

To completely uninstall all traces of any Webroot product please follow these steps.

1. Download and save it to your Desktop

2. Goto Start, Run and enter cmd

3. In the command prompt window that should open, drag the downloaded file to the cmd window, (this should populate it with the file path for you) and then add -remove and hit enter

This process will then remove all traces of the product from that machine.

Best Regards

Collapse -
Did not work.
by PhotoTed / July 8, 2012 5:44 AM PDT

I tried that and when I rebooted, it was not uninstalled.

Collapse -
Well i had webroot problem too
by joeyokeke / March 23, 2013 12:29 AM PDT

l deleted webroot from my window vista home premium but it kept poping up your subscription has expired .i could not stop that even though l already uninstalled the software completely. And after months of pain one day l started my computer clicked on the little window loggo on the buttom left corner and typed in webroot on the space that poped up and it says retype the letters and number you see and i did and that finally got rid of webroot for good l was so happy lol. Joey

Collapse -
How to Uninstall Webroot
by JimWebroot / August 3, 2013 6:41 AM PDT

It looks like this topic was originally started in 2006 but somehow still shows up towards the top of search results. Much of the information in this topic is outdated, such as SSECleanup (which was actually for the enterprise version). Time for an update then. Happy As of the 2012 version of Webroot and onwards, the old removal tools no longer work because Webroot was completely redesigned. However, if you're running into the sort of problem joeyokeke was running into, we can help with that. Please take a look at this guide to learn how to uninstall using a command-line function:

Popular Forums
Computer Help 51,912 discussions
Computer Newbies 10,498 discussions
Laptops 20,411 discussions
Security 30,882 discussions
TVs & Home Theaters 21,253 discussions
Windows 10 1,672 discussions
Phones 16,494 discussions
Windows 7 7,855 discussions
Networking & Wireless 15,504 discussions


Want to see the future of car technology?

Brian Cooley found it for you at CES 2017 in Las Vegas and the North American International Auto Show in Detroit.