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I can't log onto my laptop. i use my password

by aluciaktm / January 26, 2014 3:21 PM PST

I can't logon to my pc. i use my password but it doesn't recognise it. saying service failed/ I have tried to restart and press F8 but that doesn't work Sad HELP

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All Answers

Best Answer chosen by aluciaktm

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Re: password
by Kees_B Forum moderator / January 26, 2014 4:47 PM PST

That's a problem.

What doesn't work in trying to restart and press F8: doesn't it restart or can't you press F8? What do you want to do with F8? Do you press it at the right moment? What happens?


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by aluciaktm / January 26, 2014 5:27 PM PST
In reply to: Re: password

I heard that if you ppress F8 when the start up screen appeared it would come up start safe mode etc?? I know my password but it keeps coming up failed login service service failed.....

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You heard it a little bit wrong.
by Kees_B Forum moderator / January 26, 2014 9:21 PM PST
In reply to: ..

Keep tapping f8 once a second during the boot (immediately after the POST results is the critical time). Anyway, it must be well before the Windows start screen comes up.

It might be no more serious than a corrupted account. Then you use the spare admin account you made for such cases. But it could be that something serious in Windows that makes that you can't logon in any account. Then you need recovery disks that came with the PC or that you made yourself. Or at least a Windiws installation disk or the knowledge of how to use the recovery partition.


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Safe Mode with Command Prompt
by ansh0867 / January 26, 2014 6:51 PM PST

Run your PC in safe mode by hold down F8 key. Choose Safe Mode with Command Prompt, and now type in the following:

net user root /add

net localgroup Administrators root /add

net localgroup Users root /delete

The first command will add a new user called "root", the second command adds that user to the Administrators group and the third command removes the user from the Users group which leaves him in the Administrators group.

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by aluciaktm / January 26, 2014 9:15 PM PST

Will this fix the problem of my pc not recognising my password

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Now what??
by aluciaktm / January 26, 2014 9:38 PM PST

I have done all the above Now what. I have the black screen with administrator.cmd.exe as the title.
It is waiting for another command or do shutdown and see what happens???

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I think ...
by Kees_B Forum moderator / January 26, 2014 9:46 PM PST
In reply to: Now what??

he expects that you now reboot and login as the new user root.

I assume you ran all three commands (by pressing the enter key after the command). I've never seen a black screen with a title, so it's somewhat unclear what you did and what happened.


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now what
by aluciaktm / January 27, 2014 7:26 AM PST
In reply to: I think ...

so what is my new password?????? i tried root
when i went to safe mode it still came up with a password so i put my password in.
then preparing your desktop....then goes to the black box named Administrator.cmd.exe

that is where is put in net user root ?????

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Re: password
by Kees_B Forum moderator / January 28, 2014 5:45 AM PST
In reply to: now what

So it accepts your password. That's better than it did in your top post.

Now type that 3 commands (end each one with enter) and reboot. What happens when you choose user root from the welcome screen?


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CT remember password
by Maria_lauro / February 6, 2016 9:14 PM PST

I have tried everything and I can't get in

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