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I can't get deviantart to load

by Greylan / June 26, 2005 6:32 PM PDT

Windows XP - 3000sempron- 512mbram

This is something that happened just recently. I was able to get the Deviantart site to come up last on Saturday but when i tried to get on Sunday all i get is a no page error. I havent added any new software for over a week. I've even run Spybot, Adaware and Norton antivirus and it hasnt helped. I even tried adding the website to the trusted zones of IE, Firefox, even my firewalls, deleted all my tempfiles, cookies, etc, and still no go.

At first i thought the site was just down for repair but others kept saying there was no problem and when i logged into my other computer it loaded up. Is there anything else i can do?

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Re: can't load deviantart
by Kees Bakker / June 26, 2005 7:46 PM PDT

Try what ping does on both machines and compare. In a command window type ping www.deviantart.com (followed by enter).
Also try ping 69.28.181.43 and typing that same ip-address in your browsers address bar.

Post back your results.

Kees

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results of ping
by Greylan / June 26, 2005 8:26 PM PDT

on the computer i'm having problems with i get;

Pinging 69.28.181.43 with 32 bytes of data

Request time out (x3)

Pinging www.deviantart.com [69.28.181.43] with 32 bytes of data

Request time out (x3)

And with the other computer i get;

pinging 69.28.181.43 with 32 bytes of data
bytes =32 time=185 TTL=57
bytes =32 time=180 TTL=57
bytes =32 time=179 TTL=57

Pinging www.deviantart.com [69.28.181.43] with 32 bytes of data
bytes =32 time=196 TTL=57
bytes =32 time=198 TTL=57
bytes =32 time=199 TTL=57

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Do these computers use ...
by Kees Bakker / June 26, 2005 9:58 PM PDT
In reply to: results of ping

the same connection (wired, wireless; cable, ADSL, dialup?); the same firewall settings, the same router, the same ISP; the same settings for pop-up and adblockers?
A request time out simply means you don't get an answer in a reasonable time. Any difference in the subjects I mentioned deserves attention.

Apparently, something between browser and ping on the one side and deviant.com on the other side is blocking the communication.

Kees

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reply
by Greylan / June 26, 2005 11:33 PM PDT

The computer with the problem is a emachine 3000sempron 512mb ram on Cable and not using a router.

The other is a HP 400mhz 256mb ram on dial up again no router.

Both use Zonealarm *freeware version* for a firewall so they should share the same protection, the cable computer uses Norton antivirus, the dial up computer uses Antivir antivirus.

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Contact your cable-ISP then.
by Kees Bakker / June 27, 2005 4:39 AM PDT
In reply to: reply

It seems their problem to me at the moment.

To prove it, connect your other PC to the cable (might go with USB, might need a NIC, might need software installed) or connect this PC via dialup to your dialup-ISP (might need a 56K6 modem). But there's a good chance the helpdesk will believe you without doing all of that.

Kees

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