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Question

I cabt't connect to any web browsers, internet is working

I have a desktop and laptop connected to a wireless network. The laptop works fine, but I have been unable to connect to an websites, with the desktop. I have Windows Live Mail that does work, but not able to connect to anyweb browswers. The computer is running Windows 7 and IE is the default browser. I have tried Google Chrome and Firefox, but with no success.

I am stumped and would appreciate any assistance or help that anyone might be able to provide.

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Clarification Request
question

In reply to: I cabt't connect to any web browsers, internet is working

go to run and type cmd and press enter...after that enter command "ping your modem or router ip address" and enter. if you get the reply, then your internet is working fine; however, if you don't get the reply, you may need restore your computer to it's previous settings. let me know the what you get with the ping, so we can decide if system restore is needed or not...

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Re: ping

In reply to: question

He says his WLM (mail-program) connects. So he can connect to his router or modem. No need to do the ping test.

Kees

All Answers

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Answer
The things to check

In reply to: I cabt't connect to any web browsers, internet is working

You don't say what messages you get but the first thing to check is the firewall. Is it blocking browser access?

Has this ever worked? If so, what has changed on this system since it last worked?

Is Internet Explorer set to use Proxy Servers? If so that settings may also affect other browsers. IE > Tools > Internet Options, then Connections tab, then LAN Settings button.

Try those.

Mark

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Clarification

In reply to: The things to check

You don't say what messages you get but the first thing to check is the firewall. Is it blocking browser access?

Reply: There are no error messages. When I open a browser window (I have both IE9 and Rockmelt loaded) it looks like it is opening the homepage but it never finishes. On the bottom left of the screen is a dummy box that says "Waiting for www.msn.com to respond".

Has this ever worked? If so, what has changed on this system since it last worked?

Reply: Both browsers worked fine until my son downloaded Realplayer to recover a video from my Facebook account. The download included Google Chrome which changed my default browser from IE9. I uninstalled Google Chrome and reset the default browser to IE9. That's when this issue started happening. I can sometimes (but not always) get onto a web page by using the link in History to connect. If I reboot the computer then sometimes (but not always) the browsers will work fine for 10 minutes before they start to hang. My e-mail downloads fine (Windows Live Mail) but I cannot use any links in e-mail that connect to any browser. The laptop and one other computer on my wireless network are both just fine as well. I've run virus scans with both my Stopzilla and my AdAware and they find nothing. I've looked at both the processes and services running and can't find anything unusual or unaccounted for.

Is Internet Explorer set to use Proxy Servers? If so that settings may also affect other browsers. IE > Tools > Internet Options, then Connections tab, then LAN Settings button.
Reply: IE9 is not set to use proxy servers.

I just tried uninstalling/reinstalling IE9 and Rockmelt. Rockmelt uninstalled with no issues and IE9 uninstalled with no issues but I am unable to reinstall IE9. (Error message on reboot: "Windows cannot find C:\Windows\System32\IEUINIT.EXE) I downloaded to installer to a flash drive and tried to run install that way and get error message: "Windows cannot find http://go.microsoft.com/fwlink/?LinkID=200540"

I am at a complete loss at this point. No internet browsers loaded at all and unable to load IE9 back on.

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Answer
Since Live Mail works but no browser. An idea

In reply to: I cabt't connect to any web browsers, internet is working

When norton or kapersky expire, the web browsers are shut down. While one can debate this and my bet other security apps will do this, the one clue I see is that browsers fail and email works.

Keep supplying clues!

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no more clues

In reply to: Since Live Mail works but no browser. An idea

I dont have Norton or kapersky as my antivirus software. Stopzilla and Adaware are installed and they are working.

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Those were EXAMPLES.

In reply to: no more clues

And let's say you uninstall said protection apps for a test run. Adaware is sadly dated and well, you can research the other to see if folk have had issues.

But it looks like the usual security issue given the story so far. But since there are no more clues I will have to write to wipe the machine and reload the OS since that will cure it.
Bob

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