Question

I am stumped, Could use your Help

I have Windows 10, until a couple of days ago, no complaints, but now mysteriously not one single media player will play. I have Windows Media player, Groove, ITunes, Real Player, Quicktimes. I open, choose a song, click play, nothing. Ever. Eventually it stops responding. I can close the player, but nothing will play. The same issue in my browsers. NO players at all.

I have gone through the service, the startup, don't know what happened or why? Any suggestions?

Discussion is locked
Follow
Reply to: I am stumped, Could use your Help
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: I am stumped, Could use your Help
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Clarification Request
Try VLC Player

it's always been reliable.
I see Real Player , it's always been iffy anyway

- Collapse -
If that was the only problem

It is not just Real Player, it is all of them. I click play and it stops. Nothing.

- Collapse -
Clarification Request
Is your sound actually turned on?

Or has it been muted and you forgot?

- Collapse -
Had to laugh, but I get it

Yes, the sound is on, not a sound issue. I have worked on computers for nearly 40 years, never had every single player stop working. They open, select the audio file, click play and nothing. I mean nothing. I click another file, same thing. I get the message it stopped responding. Same issue in my browser, with video files, not sound files. But, I tried private browsing in Opera and was able to play video files.

I restarted my computer and Groove plays, Real Player is updated now, will try it again. But it cuts in and out on the sound, now that it started playing again.

I checked all settings I can find.

- Collapse -
reload the sound driver files then

check the site for manufacturer and model, or motherboard manufacturer, or the site for the sound chip. Windows has the habit of dropping hardware at times when it detects a problem between hardware the the software that drives it.

- Collapse -
Answer
(NT) Sounds like a virus or malware. Have you checked?
- Collapse -
No virus

Will run Malwarebytes again. Because the browsers have odd behaviors.

Thank you for the suggestion of malware

- Collapse -
browser sound problems?

Do you hear sound when in browsers?

- Collapse -
Answer
Troubleshoot

First, check for viruses and malware, as wpgwpg said. (You can use another computer to burn a malware/virus rescue disk or copy to a bootable usb drive the portable version of the program) If not, try a repair install of Windows, if you still have the disc. (Which you should have lying somewhere, I hope)

- Collapse -
Thank you

I just updated to Windows 10, all was working fine, then the last couple of days I started having issues with the players freezing when I click play. I can close them, just not play. I restart my computer and have Groove back, not Windows Media player, Itunes or the others.

It is odd to me that all of the players have the same issue. I can play sound in the browsers, but not videos, unless I use a private window which I tried this morning.

The browsers act odd from time to time as well.

Thank you.

- Collapse -
Answer
Update to my original Post: I am stumped.

I thank you all for your answers.

It was not a sound issue, but a play issue. Freezing. Could play videos in private browsing mode in Opera, could play them in MS Edge public browsing. Did not try Chrome, too frustrated.
Could not play anything audio or sound in my media players either. Could not use Hangouts to make my phone calls either.

Review of the registry and the program files etc, showed old files, but not much else. Then asked what I changed, new software for instance, in the last three or four days. Some games and audio software makes changes that can cause problems.

NCH Sound recorder (don't remember the exact name) is a audio recorder. You can record audio from websites, etc, no microphone required. It is one of those problem softwares, changes settings in places you cannot get to.

Uninstalled, cleaned all pieces of the program and now I have media play abilities. Have not tried all my media players, but so far all systems are a go.

Thank you for all your suggestions and assist.

CNET Forums