General discussion

I am new and need help, virus(srry if wrong thread)

plz, i had viruses today so i used avast,malware bytes to move as my norton sucks but i keep getting this virus thing from norton bout Backdoor.tidserv and can't remove using any of the programs, plz help.

Discussion is locked
Reply to: I am new and need help, virus(srry if wrong thread)
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: I am new and need help, virus(srry if wrong thread)
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Re: backdoor.tidserv
- Collapse -

thanks but when i do it these files are not in the registry.

- Collapse -
Can't get rid of backdoor.tidserv

I'm having the same issue. I have Symantec AntiVirus and it won't delete the virus, even in Safe Mode. I've had a look through my registry but can't find any of the entries that I'm meant to be deleting (as per the Symantec link).

Please help! I just can't seem to get rid of this virus!


- Collapse -
You could try......

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys

Highlight that driver and right click on it and select DISABLE
Now RESTART your computer.

Download a copy of Malwarebytes but DO NOT run it yet.
Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.
Once the program is installed go to the UPDATE tab and try to update the program if you can.
Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

CNET Forums