"Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution."

One of the usual issues is that people don't know whats in their computer. Make/model of the sound card and even then, it may not matter if one shared they had some Dell Laptop 8200 or such. The forum could look up where the drivers are and suggest to use such.

With what information you've provided, no cure, but more questions as to what's in the box.

Bob