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General discussion

I absolute hate vendor computers

May 24, 2005 10:05AM PDT

Have a problem with a Dell Dimension 4400 system with XP pre-installed.

Customer brought it in.....I don't see any shortcuts on the desktop nor a separate partition nor windows/cabs folder that would let you restore drivers or files that might be corrupt or missing.

She was loaded with trojans (AVG wiped them out after I got rid of the system restores) and nearly 1000 episodes of spyware....all cleaned up.

However, somewhere in the process of getting rid of the junk, one of those programs took out the sound (which was working fine prior to the cleanup).

Device Mgr shows SB Live WDM and Gameport....but nothing else for a SB Live card. Belarc reports the same two things and nothing else. I went to the Dell site for that system and there are only two SB Live files listed.....one is 512V and one is Digital.

I downloaded both, tried to install the 512V first and it seemed to go in just fine, but after rebooting, no sound, no devices listed in DMgr and nothing listed in Add\Remove Programs to uninstall.

I installed the digital file, got nearly finished with it and got a window saying there is NO SB Live detected in the machine so setup cancelled itself. It's a self-executable file that can't be extracted manually.....but I managed to find the files in the TEMP folder. Pointed the installation to that folder for the INF files and cab files listed in there, but it gets to one file (enu10k1f.sys) and wants the installation disk for Creative....and quits when I have to cancel since I don't get the option to skip it. I can't locate that file in the cab files in the TEMP folder either.

Went into the Bios to see if there was on-board sound that was screwing with a possible separate card somewhere and there is NOWHERE in the Peripheral Devices that lists a sound card....so it must be a separate card completely????? I'll open the case tomorrow to determine this for sure, but it looks like there is only one device to plug speakers into so it's not conflicting cards at least.

She's bringing me any and all disks that came with this system tomorrow afternoon so hopefully there will be something on one of them that will give the correct drivers at least. This was built in 2002 so hopefully back then, Dell was still handing out the installation disks for their systems......

GGGGGRRRRRRRRRRRRRRRRRRRRR

This girl had the nerve to tell me that she hates Dell and is going to HP systems for her next one...I nearly choked her. She wanted to know what's the best system......and I told her she was looking at a custom build by me for her next one.

TONI

Discussion is locked

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It happens...
May 24, 2005 12:52PM PDT

Did you look at the mtrbd. audio chipset to see what maybe the "drivers" required or the audio card? It more than an educated guess to get the right drivers. Plus, many an OEM vendor once you enter the serial# or model series provides the specs for what's present or when shipped. But, I know the feeling. I honestly think it would have been better to start from scratch rather than repair the system "as is", but you weren't given the recovery CDs, ahhh the pain. Wink

enjoy -----Willy Happy

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I absolute hate vendor computers
May 25, 2005 1:29AM PDT

Yes I know what you mean. The station buy Dells. Oh Well!
But the good news is Dell still supplies the media CDs
XP install and their driver and software. John

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I found the drivers, but
May 25, 2005 1:54AM PDT

it took me nearly three hours of hunting this morning on the net.....finally settled on creativelabs itself and although it couldn't find the card model number CT-4780, I went through their listing for SB Live! devices. Two for audigy drivers, one for Digital clearly marked as DELL and the generic Live! category. The card is a VALUE card and there was no category for it. In the generic listing, I found an obscurely named 25MB download from 2003 that didn't give any indication what cards it went with, but it was a complete package with mixer, etc. so I took a shot and grabbed it.

I went back to the Dell system, deleted all Creative folders and files in Program Files, emptied the TEMP folder for any previous installations, emptied the recycle bin, and disabled all MS Services in MSCONFIG. Without rebooting, I went to Device Mgr and uninstalled the WDM line from Sound...then rebooted.

Windows immediately reinstalled the WDM line in Device Mgr, but I ignored it, and went on to the downloaded file and it slammed right in. Still no sound after a reboot, so I went to Control Panel, Sound, and using the dropdown box for Playback and Recording, changed it to be the SBLive card that now showed up since it had been defaulting to the modem audio, got the volume control to show up by the clock and rebooted again after testing a sound file and actually heard it finally.

Everything is up and running again.

While I was at Dell, I downloaded all the update drivers for the motherboard, the modem (which wasn't being identified correctly either and called it a Generic 56K instead of the Conexant it really is), video, and everything else available for this system. Burned it all to a cd twice so she would have a copy and so would I. Dell can kiss my butt....now all she needs is an XP cd if her cd's that she shows up here today with doesn't have a complete restore/recovery cd that includes XP Home on it.

Dell wants a bundle to replace those cd's via special order.....and since it includes XP, I'm guessing it's fairly expensive, even though OEM.

TONI

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I found the drivers, but
May 27, 2005 3:33AM PDT

Yes, isn't Dell wonderfull, Not!
I had sound driver problem on a older Aptiva, IBM site had all the drivers but the sound, Belark identified the chipset.
But after tring to download and install different drivers and none of them working!!! I went to FRYs and got a $12
PCI sound card disablied the onboard chipset and installed the new card. John