as the company has been in business for some time. It is always good to check about a company's "on site" warranty.

Besides the New York Consumer Protection Agency, which I assume is like the Better Business Bureau (BBB), I would write a letter to the president of the company. Came across this old 2000 interview and this Mr. Fred Kohan may still be president.

http://www.guru3d.com/interview/hypersonic-pc/index1.html