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Hyperlinks In Outlook Not Opening

by Schokers / December 28, 2017 5:47 PM PST

I recently had to replace my wife’s ageing notebook due to motherboard issues. I replaced it with a HP 250 G5 Notebook with a 2.00 gigahertz Intel Core i3 5005U processor and 4GB RAM. It is running Windows 10 Version 1709.
She informed me yesterday that she could not open hyperlinks in email messages (usually from on-line retailers) and gets the message ”the operation has been cancelled due to restrictions in effect on this computer”. She uses Outlook 2010 as her mail server. As the notebook is quite new it is possible that the issue has been there right from the start rather than result from some update or download.
I googled for possible solutions and was overwhelmed by the various ones proposed especially by Microsoft itself.
These included adjusting settings in Internet Explorer which although it is meant to be included in Windows 10 I could not find, including on the net. Other solutions included changing registry keys and I could not find the specific keys referred to. Another was importing a certain registry key from a computer which does not have the problem (I tried that using my Windows 7 computer). Another quick fix only worked with Windows 7, Vista and XP but not Windows 10 – why?
By the way, I changed the default browser between Edge, Chrome and Firefox and neither one worked.
Nothing I tried worked so I would appreciate any other suggestions from all you knowledgeable guys.

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All Answers

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Besides changing the default browser
by R. Proffitt Forum moderator / December 28, 2017 5:52 PM PST

Did you reassociate the html link to IE? I use the old fix from this link.

(Restore the default associations for htm/html files) at

Now there are antivirus suites that block opening URLs so I never guess that.

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Did Not Work
by Schokers / December 28, 2017 7:06 PM PST

Thanks for quick response but the suggestion did not work. I note the fix related to Windows XP and Internet Explorer which I indicated I could not find on the computer even though it's supposed to be included with Windows 10

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This is the usual fix BUT a big thing is
by R. Proffitt Forum moderator / December 28, 2017 7:20 PM PST
In reply to: Did Not Work

That security suites and settings in OL can block this. I've only fixed this dozens of times over the years but the rare time it doesn't take is there are other settings or suites involved. Usually I can find it if I'm on the machine but here, you know your PC's config. I can't guess what's different.

That is, there are so many shields in this security suites that no one can guess which it is.

You've completed the work, rebooted and it's still dead so it's something else like the areas I noted.

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Silly Old Me
by Schokers / December 28, 2017 8:29 PM PST

I must have had a senior's moment. I omitted to reboot the computer and when I did the problem was solved. Thanks again Bob for your help on this one and all the previous occasions

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"Did you turn it off then on again?"
by R. Proffitt Forum moderator / December 28, 2017 9:24 PM PST
In reply to: Silly Old Me

As awful as that advice is, it is a good thing to know and try.

Thanks for sticking with me on this. You don't want to know what's next to fix it.

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Yes I did
by Schokers / December 28, 2017 9:49 PM PST

but not at the time I first implemented the fix. It was only after reading your comment about rebooting that I realised that I had failed to do so.
I also dread to think what the next fix might have been after seeing all the various options that Microsoft suggested including fiddling with the registry.
I still don't know why there was an apparent simple fix for Window 7, Vista and XP computers but not one for Windows 10 computers.
I would still like to know where Internet Explorer disappeared to because I can't find it on my wife's computer, not that I would want her to use it as a default browser.

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I've fixed the IE on W10 too many times.
by R. Proffitt Forum moderator / December 28, 2017 9:54 PM PST
In reply to: Yes I did

I just find iexplorer.exe and then make a new shortcut to it. I know new users struggle with associations and shortcuts but here, making such are survival skills.

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