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HW-N550 soundbar - TV picture goes fuzzy for a bit

have a HW-N550/ZA soundbar. I connected my Roku to the soundbar. My TV is a 9 year-old Vizio that is connected to the soundbar with a HDMI cord. I use Hulu for Live TV use Amazon Prime as well.

Every ten minutes or so, my TV will turn a hazy blue, then show static, then turn back to hazy blue, and then back to the original picture. This lasts for about 15 seconds. While this is going on whatever I am watching is still playing (I can hear the volume fine).

Is this because 1) my internet connection - I would not think so because the Roku is still working, 2) my TV is older and can not keep up with the streaming, or 3) something else?

Any help is appreciated.


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All Answers

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You're going to have to test.

In reply to: HW-N550 soundbar - TV picture goes fuzzy for a bit

I think you have to test it with just the Roku or the source direct to the TV to tell. My bet is at that number of years, it's the TV.

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In reply to: You're going to have to test.

I did have the Roku go just to the TV and it was fine.

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Last 2 things to try.

In reply to: Thanks

Post was last edited on January 16, 2019 9:25 AM PST

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Firmware question

In reply to: Last 2 things to try.

I clicked on the link and it took me to a file to download. Once I download it should I put it on a USB memory stick and insert it into the soundbar? I am not really sure how to install it.


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In reply to: Firmware question

Samsung has to tell or answer. I can't tell you how since it can brick devices so my answer has always been to follow the maker's instructions or just ask them. In the USA it's 1800SAMSUNG

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