Samsung forum

Question

HW-H751 does not turn on with TV

by PtrWeb / January 11, 2015 6:24 AM PST

The product page for the HW-H751 soundbar says:
"Turn your Soundbar on automatically when you turn on the TV, with Samsung SoundConnect which uses Bluetooth technology to connect the two devices."

I HAVE linked my PS64-E8000 TV to the Soundbar using SoundConnect, and it works fine for sound. BUT, the Soundbar does not turn on when I turn the TV on, I always have to turn it on manually. To me, this is a key convenience feature that is not performing as it should.

I have consulted the manual and support pages - I see there are ways to have the soundbar turn on if it is connected to the TV via AnyLink+ (HDMI cable) or via an Optical cable. But I am using bluetooth-SoundConnect and expect it to be handled per the relevant sentence on the product description page. How can I make this happen?

(I've been trying various Samsung support channels for two weeks now, with nothing but uninformative or non-answers. The support for Samsung products has become rather dire of late, disgraceful for such high-end products).

Discussion is locked
You are posting a reply to: HW-H751 does not turn on with TV
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HW-H751 does not turn on with TV
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Always call these in.
by R. Proffitt Forum moderator / January 13, 2015 2:17 AM PST

My bet is they'll have you check ports, settings and firmware revisions as well as go over what it can and can't do.
Bob

Collapse -
No response from Samsung
by PtrWeb / February 5, 2015 12:43 PM PST
In reply to: Always call these in.

I've called Samsung and, via another channel, received a call from them. Each have promised answers but answers have not come. It's been over a month, this dud is going back to the shop.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?