Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

HW-H751 does not turn on with TV

Jan 11, 2015 6:24AM PST

The product page for the HW-H751 soundbar says:
"Turn your Soundbar on automatically when you turn on the TV, with Samsung SoundConnect which uses Bluetooth technology to connect the two devices."

I HAVE linked my PS64-E8000 TV to the Soundbar using SoundConnect, and it works fine for sound. BUT, the Soundbar does not turn on when I turn the TV on, I always have to turn it on manually. To me, this is a key convenience feature that is not performing as it should.

I have consulted the manual and support pages - I see there are ways to have the soundbar turn on if it is connected to the TV via AnyLink+ (HDMI cable) or via an Optical cable. But I am using bluetooth-SoundConnect and expect it to be handled per the relevant sentence on the product description page. How can I make this happen?

(I've been trying various Samsung support channels for two weeks now, with nothing but uninformative or non-answers. The support for Samsung products has become rather dire of late, disgraceful for such high-end products).

Discussion is locked

- Collapse -
Answer
Always call these in.
Jan 13, 2015 2:17AM PST

My bet is they'll have you check ports, settings and firmware revisions as well as go over what it can and can't do.
Bob

- Collapse -
No response from Samsung
Feb 5, 2015 12:43PM PST

I've called Samsung and, via another channel, received a call from them. Each have promised answers but answers have not come. It's been over a month, this dud is going back to the shop.