Samsung forum


HW-H751 does not turn on with TV

by PtrWeb / January 11, 2015 6:24 AM PST

The product page for the HW-H751 soundbar says:
"Turn your Soundbar on automatically when you turn on the TV, with Samsung SoundConnect which uses Bluetooth technology to connect the two devices."

I HAVE linked my PS64-E8000 TV to the Soundbar using SoundConnect, and it works fine for sound. BUT, the Soundbar does not turn on when I turn the TV on, I always have to turn it on manually. To me, this is a key convenience feature that is not performing as it should.

I have consulted the manual and support pages - I see there are ways to have the soundbar turn on if it is connected to the TV via AnyLink+ (HDMI cable) or via an Optical cable. But I am using bluetooth-SoundConnect and expect it to be handled per the relevant sentence on the product description page. How can I make this happen?

(I've been trying various Samsung support channels for two weeks now, with nothing but uninformative or non-answers. The support for Samsung products has become rather dire of late, disgraceful for such high-end products).

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All Answers

Collapse -
Always call these in.
by R. Proffitt Forum moderator / January 13, 2015 2:17 AM PST

My bet is they'll have you check ports, settings and firmware revisions as well as go over what it can and can't do.

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No response from Samsung
by PtrWeb / February 5, 2015 12:43 PM PST
In reply to: Always call these in.

I've called Samsung and, via another channel, received a call from them. Each have promised answers but answers have not come. It's been over a month, this dud is going back to the shop.

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