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Question

hw-h750 stuttering.

Dec 25, 2014 8:14AM PST

Hi all, I have just purchased a hw-h750 soundbar and 2 m3 speakers, all of which connected up easily to my 6670 TV. After a couple of hours though I have noticed that the sound keeps dropping off, only for a split second, but its a bit disappointing considering the cost. Anyone else have any experience of this . . ?
Many thanks in advance

Discussion is locked

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Answer
For too many reasons.
Dec 25, 2014 8:30AM PST

Sending some encoding it barely works with to forgetting to take off the caps off the optical cable to dust in the ports.

Now that many items have firmware updates, call in and have the maker go over those with you and while many things have service in your home, I tend to return gear that didn't work out of the box.
Bob

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re, too many reasons
Dec 25, 2014 9:06AM PST

Forgot to mention that they (TV, sounbar and the 2 M3 speakers) are all connected via WiFi using the h250 hub. It all works brilliantly for a few hours then starts to break up. Turn everything off, reconnect them and they work fine again for a while then the same happens again.

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So over WiFi
Dec 25, 2014 9:34AM PST

Since we know WiFi can be easily interfered with to dropped packets we will expect trouble there. One of my finds a few years ago was a cheap switch would drop a packet every 24 hours. It was a pain to find and only did it every 24 hours. Yes it doesn't sound like a big deal but the system couldn't tolerate it. And imagine that the software could not be changed. So another model 20 buck switch and it was fine.

WiFi would not be my choice of links.
Bob

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(NT) Sorry I didn't find where you worked with Sam on firmware.
Dec 25, 2014 10:19AM PST
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solution found
Dec 30, 2014 2:04AM PST

Took soundbar back and exchanged for another one, all connected and no problems with it after two days of use.

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Thanks for the update.
Dec 30, 2014 2:12AM PST

I see you went with the return path. I'm a big fan of fast return/exchanges as it sends the message there's something wrong faster.
Bob

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reply
Dec 30, 2014 2:19AM PST

Thought returning would be best, glad I did. Now when I group all the speakers together 2 m7, 2 m3 and the soundbar with sub the sound is second to none