Samsung forum

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HW-C450 sound issue

by jroman836 / August 7, 2010 1:47 AM PDT

This soundbar continues to create a hissing, vibrating sound when the volume is above 20. The best way I can describe it is that it sounds like way too much treble. When in Cinema mode, it is unbearable. What can I do? The unit is 2 months old. I'm thinking about returning to the store.

Please help,

Thanks

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HW-C450 sound issue
by Samsung_HD_Tech Samsung staff / August 9, 2010 6:54 AM PDT
In reply to: HW-C450 sound issue

jroman836,

I'm sorry to hear that you're having this issue.

Some sound modes will sound better than others, and since audio signals can differ, the result may vary as well.

That said, if you think there's a problem with the unit itself, you can have the unit serviced by calling 800-SAMSUNG if you aren't able to work something out with the retailer.

--HDTech

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by jroman836 / August 13, 2010 9:38 PM PDT
In reply to: HW-C450 sound issue

I contacted Crutchfield (that's who I purchased the unit from) and they immediately sent me another unit. This one sounds great!

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by Samsung_HD_Tech Samsung staff / August 16, 2010 7:01 PM PDT
In reply to: -

jroman83,

Good news. Thanks for posting back and letting us know.

--HDTech

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