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human-less stores use video kiosks; society consequences...‏

human-less stores use video kiosks; society consequences...‏

Imagine standing in a retail store desperately looking for help from someone, anyone, and being directed to ? a computer screen.

?No one here can help you," a clerk might say. "But someone 1,500 miles away probably can."

This just might be the future of customer service. [...]

Already, shoppers in 34 Canadian Staples Business Depot stores all around the country have the option of getting video help from operators based in Toronto, according to Seattle-based Experticity, which makes the video kiosks for Staples.

If this becomes very prevalent - the physical shopping experience could drastically change to something like "big brother chat/IM", yes? no? Just about the only thing I physically shop for on a regular basis is for food - pretty much everything else is done online. about bringing in the online experience in the stores that lack the people? Maybe Yelp-like meetups in the stores?


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