It's an old theme, but it gets no better over time. It appears that HughesNet satellite ISP business model has nothing to do with the provision of innovative, or even efficient user friendly service. They charge way too much for what little they do provide, and their hopeless and hapless customer support and helpdesk in India beggars description. To be fair, their agents only reflect the 'could care less' attitude of the elusive and unreachable corporation that provides their paycheck, and if your question is not on their painfully scripted response sheet, the best you'll get is effusive apologies for the inconvenience that Hughes is inflicting upon you. And don't press them when they say something really stupid or just plain wrong, they will simply say nothing or tell you they understand your problem. What they won't do is fix it.
All my emails now contain a footer "Sent to you via HughesNet - Probably the world's worst ISP, and the last refuge of the desperate".
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