Question

Huawei Matebook X Laptop

Hi,

This is a question relating toward my Hauwei Matebook X laptop, I've only had it for a month and it's now telling me "Plugged in, not charing" and it's draining my battery. Has anyone else has this happen with this Matebook X or their laptop without a removable battery? Yes I have my charger in the correct port, please give me an advice. I contacted Hauwei and they told me to order a new C-type charger before I send in my laptop. I'm not sure what caused this to happen but it actually happened to my old laptop I had for about 6 years, however with my old laptop I could still use it plugged in and my Hauwei just drains. Thank you.

Discussion is locked

Follow
Reply to: Huawei Matebook X Laptop
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Huawei Matebook X Laptop
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Clarification Request
Wait, a month old laptop

And they ask you to buy a new charger?

Unacceptable. Ask for refund.

- Collapse -
Huawei Matebook X

It was a gift from Amazon and I'm already 5 days past my return date. Unfortunately.

- Collapse -
It's not out of warranty.

Use the warranty.

- Collapse -
Matebook X

Actually, I called Amazon to see if they'd let me return it since I am past the 30 day mark by a few days and they straight up told me it wouldn't be an issue at all and they're refund me. I just have to drop it off at UPS. That's pretty sad when a third-party seller will refund you but the actual company will not. I really enjoyed that laptop, onto better.

CNET Forums

Forum Info