Hello i have an HTC ONE M7 that just blacked out when charging and when i tried to do a hard factory reset it failed to reset says its locked anybody to help? thanks

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Ouch. That sounds bad.

Back to maker or seller for what to do next.

Here I only have a reset that some forget about. I remove battery, SIM and memory cards then press and hold the power button for over a minute. Release, slip in the battery, plug in the charger and try again. If it doesn't come back I'm talking to maker or seller.

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HTC one M7

You can backup your data by just setting up your mobile at the factory settings, or you can backup your mobile by HTC official Account.

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Try to reply to the OP.

I'm only a mod but we all agree on one thing.

"You only lose what we don't backup."

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