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General discussion

HTC 655W or 550?

by thecosmichobo Sep 15, 2010 9:46PM PDT

G'day,

I purchased a Samsung HTC655W home theatre package.

I've been a bit underwhelmed with a few aspects of it - Divx playback, USB file system, time to eject a disk, time to start passing through digital audio, and lack of remembering "last position" on DVDs...

When I wrote an email to Samsung to mention these things, I performed a "get info" so to speak, checking the DVD player's version number. Instead of saying 665W as I'd expected, it said it was a 550.

Is this just because the DVD player itself is a 550, but as a whole package, it is known as a 665W??? Or - is there some software issue at play here?

Thanks


cosmic

Discussion is locked

4 Posts
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HTC 655W or 550?
by Samsung_HD_Tech Samsung staff Sep 16, 2010 1:42PM PDT

thecosmichobo,

Unfortunately, I'm not sure where the information came from. The info part of the player lists it as a different model?

If so, I'd contact the Samsung customer service center in your region to see what can be done. If it's supposed to support formats and it doesn't, they may be able to look into the matter and find a solution.

--HDTech

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Clarification
by thecosmichobo Sep 16, 2010 10:25PM PDT

G'day,

My box/manual say

HT-C655W

It's a home theatre, with DVD player and 5.1 speaker package.

When I go into the Settings menu on the DVD player, it says:

Model Code: HTD-C550
Software Version: HTD-C550WWB-1003.0
Loader Version: HTD-C550WWLB-0046
Firmware Version: 5.1.69.1

The DVD player looks to me the same as 'last season'... though as I understand, the C665W is 'this season'.

If it's just a matter of the DVD having its own different ID, as compared to the 'home theatre' as a whole... then I understand... but if the DVD itself is wrong, or has the wrong software... I'm wondering if that may make a difference to some of the issues I have with it.

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Clarification
by Samsung_HD_Tech Samsung staff Sep 21, 2010 7:30PM PDT

thecosmichobo,

I understand your concern, and I don't have an answer. It sounds like the Model Code inside of the Settings should reflect the model listed. I do know that some models may share the same manual - meaning that one manual applies to two different models, and noting any minor differences within. But this I don't have an answer for.

I'd recommend calling the Samsung customer service center in your region and explaining the situation to see if they can provide some insight or a resolution.

Keep me posted.

--HDTech

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Firmware update... but -
by thecosmichobo Sep 21, 2010 8:27PM PDT

G'day HDTech,

I gave Samsung AU a call, and the person I spoke with seemed to think it quite odd that I would have a 655W, that was quoting a 550 firmware.

He checked and saw that there was a firmware update, and has suggested installing it. (Will be doing so shortly).

I do note however - after downloading the file - the two components are titled:

C550WWB.ROM
HTD-C550WWB-1010.2.ROM

This download was situated on the page for the HT-C655W home theatre.

Just looking on the Samsung website, the HT-C550 home theatre appears to use the same DVD machine...

So, maybe it is just a matter of being the same as the other model...

Hopefully the firmware update will resolve some of my issues.


cheers & thanks for providing this online forum.

cosmic

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