Samsung forum

General discussion

HT-TZ512 Digital Home Theatre "Power off" problem.

by jelmo55 / June 11, 2009 11:34 PM PDT

My system has been working great until last night. When I turn the system on, I get the "welcome to Samsung Digital" message, blue light comes on but immediately it powers off and as it is I get a message saying "protect". Any button I hit then goes through the same sequence as I just mentioned above. I can't get the system to stay on. My Samsung tv works fine and my tv speaker works but I can't use my sound system. Any ideas or advice? I find no mention of this problem in my manual unless I am overlooking it. "PROTECT"--what does this mean? Please help if anyone can.....thanx in advance!!

Discussion is locked
You are posting a reply to: HT-TZ512 Digital Home Theatre "Power off" problem.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HT-TZ512 Digital Home Theatre "Power off" problem.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
HT-TZ512 Digital Home Theatre "Power off" problem.
by Samsung_HD_Tech Samsung staff / June 12, 2009 4:02 AM PDT

jelmo55,

As with many home theater systems, often times that means that there is a positive and negative connection touching somewhere. I might suggest, as tedious as this may be, unhooking all of the speakers from both the speaker side and the back of the unit, and re-inserting them. Usually a grounding of a positive and negative trips the "PROTECT" warning.

Keep me posted.

--HDTech

Collapse -
Thanks .......
by jelmo55 / June 15, 2009 12:26 PM PDT

I tried your suggestion and rewired all connections to no avail. I called Samsung tech support and was told your idea was worth a try but normally the "Protect? message means you more than likely need the system to be looked at by a professional. I recieved the shipping label and mailed it today. Thanks for responding tho....

Collapse -
Thanks .......
by Samsung_HD_Tech Samsung staff / June 18, 2009 12:23 PM PDT
In reply to: Thanks .......

jelmo55,

No problem. Keep me posted!

--HDTech

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?